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years. However, currently there are no m-Services delivered to people using mobile technologies as the projects discussed in this chapter are only pilot projects. Furthermore, government may not consider m-Government services for now as currently the project of e-Government is the priority and the focus of the government as the project progresses to its completion. Many government employees use cell phones and laptops to perform their daily duties. Many potential users and managers are unaware of how MWTs can be used to enhance services. There are many top managers who see wireless technologies as hype and are only willing to invest in MWTs that assist in getting the basics of government services in place. Potential applications for MWTs have not been effectively identified, possibly because they are unaware of what MWTs are capable of. Some of the technology is not fully mature yet and has not been proven sufficiently for government to invest in it. Impact on improving the bottom-line is not always obvious and therefore organisations are reluctant to invest in MWTs, meaning that maturity of the technology is slow in terms of user experience. Based on the result of this study, it become apparent that although there are signs that a few organisations have tried to provide some kind of services using MWTs, there is still much room for improvement. In the next and final chapter the findings of this study are summarised further and recommendations are made based on these findings. - 116 -
Chapter 6 : Discussion, Conclusion and Recommendations Addressing the research objective of the study as stated earlier in chapter 1 and following the m-Readiness assessment framework introduced in chapter 3 empirical data about the framework indicators designed to measure the state of m-Readiness within Vanuatu government organisations were gathered and the relevant findings were presented in the preceding chapter. Considering m-Readiness as a precursor to m- government readiness, the study thus also evaluates the extent to which VGO these organisations are ready to introduce m-Government. This section returns to the research question formulated earlier and discusses the findings presented in the previous chapter from the perspective of the study‟s stated research objectives. The future of m-Government in Vanuatu is also discussed, including an analysis of the service scope, benefits, and drawbacks, and the measures that can help improve the readiness of Vanuatu m-Government. The study data analysis revealed some interesting insights which informed the recommendations made. 6.1 The m-Readiness state of the VGO Earlier m-Government was defined within the context of e-Government as m- Government extends the functionality of e-Government. The findings of this study indicate that within VGO, m-Government is indeed seen as part of e-Government. Although the literature reviewed differentiates between these two notions and often deals with the issues related to m-Government differently and separately from e- Government, in the context of Vanuatu defining m-Government as part of e- - 117 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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Page 77 and 78: 3.3 M-readiness framework compile f
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Page 87 and 88: Therefore, an interview and a surve
Page 89 and 90: informed by the comprehensive liter
Page 91 and 92: This research instrument was easy f
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Page 97 and 98: delivery of its services. 5.2 Inter
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Page 117 and 118: Q10. Please indicate in general you
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Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
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Page 149 and 150: Reference Al-Khamasey, S., & Lawren
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Page 153 and 154: Vaezi, S. K., & Bimar, H. S. I. (20
Page 155 and 156: Q7 The business value chain (B2B/B2
Page 157 and 158: Q11 The mobile industry is evolving
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Page 171 and 172: Q6. Survey data collected: Table 6
Page 173 and 174: F: Survey data collected Question 9
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J: Survey Data collected for RTN as
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