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Most respondents were not able to provide an example of any established business
applications that were currently in use in their organization. The majority of the
respondents indicated that they have not used any of these applications stated in the
questions (Question 5: Table 5, Appendix E).
Out of all the technologies that are used for business applications, VoIP was to be used
by various organisations. It has not yet been fully utilised but the government is
introducing this technology in all government ministries and departments. The
department of IT within the Finance Department is managing government networks and
as one respondent confirmed, it is still under development and its full use would be
realised once the e-Government project is complete.
“Of all the technologies stated here, I would say VoIP will be one of the applications
that all government departments and ministries will be using. This is because the
infrastructure of the current e-Government project has the fibre optic cable that
connects all government buildings meaning there will be much greater bandwidth. This
will mean that using VoIP as government telephone system will greatly reduce the cost
of telephone communication.” (Rp17q5).
Most respondents indicated that they have access to VoIP, for example using Skype for
private communication and hardly had it used for work. Push-email as explained above
is still rarely used only by those senior officers who have Smartphone mobile devices
have access to Push-email services. All respondents indicated that the other business
applications did not exist. Most of the respondents indicated that these are new
applications that would require training in order to be able to use them in government
services. As one respondent indicated “All these services do not exist yet within our
department. I am taking note of it we might be introducing it later once we have the
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