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can be easily hacked.
2.7.3 Legislative and Regulatory Barriers
In order for e-Services, and by implication m-Services, to gain widespread acceptance,
they must have the same standing as equivalent paper processes as argued by Brief
(2003). Brief also pointed out that current frameworks based on the assumption that
agencies work alone (e.g. performance management, accountability frameworks and an
interdiction of data sharing) hindered collaboration.
Brief (2003) also stressed that confusion about what exactly is in the law is another
problem. Service providers may need clarification on what they can and cannot do,
particularly in the areas of data security and technical standards. This would really
affect small organisations with few resources. The cost of developing an e-Government
or m-Government project in the wrong direction or using the wrong standard can be
potentially very expensive. However, Goldstuck (2003) argues that the challenges of
legislative barriers can be overcome.
2.7.4 Challenges
Heeks and Lallana (2008) list the following challenges for developing m-Government
services:
Cost: the implementation the deployment of e-Government is a costly exercise
and extending its service delivery through m-Government thus create additional
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