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high rate. Lessons learnt from other nations who have adopted MWT for delivery of<br />
service show that decisions are not easy to take. However, services that are deliver by<br />
the government needs to be efficiently, effectively and economically. One way for<br />
government to achieve efficacy is to invest in mobile technology.<br />
With respect to the research question of this study about the state of m-Readiness of<br />
VGO, the findings and results obtained allow to evaluate the level of m-Readiness form<br />
several perspectives. First, it was established that mobile technology has been widely<br />
used within government organisations. However, with respect to m-Government<br />
services offered, the overall state of the IT function governance, employee readiness<br />
and telecommunication services reliability, it can be concluded that the state of m-<br />
Readiness within VGO can be characterised as is relatively low, with very few<br />
examples of existing m-services, no training provided specifically for MWT, lack of<br />
coordination of ITCs within VGO, no deployment of a 3G network, lack of knowledge<br />
about the advanced features of mobile phones, limited access to Smartphone, telephone<br />
network in rural area is not reliable, broadband network not reliable. However the study<br />
identified some good examples regarding MWT in Vanuatu such as VNPF introducing a<br />
system that will enable members to enquire for their retirement fund balance using a cell<br />
phone.<br />
The study involved a limited sample of participants and these were recruits senior<br />
government officers and therefore the problem may need to be investigated further.<br />
Furthermore, the study does not focus on user capacity and evaluation in M-readiness.<br />
While the scope of the study does not cover this aspect, it will be needed to explore the<br />
user aspects further in order to substantiate and refine any practical recommendations.<br />
However the study identified some of the issues that need to be addressed in order to<br />
achieve successful deployment of m-Government. The overarching recommendations<br />
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