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government employees are becoming mobile employees. This means that important data
in the office needs to be accessible by officers who are out doing field work and mobile
employees need to keep in touch with the head office. In addition, there are examples
and many opportunities of the use of mobile technology in various public services
which have been covered in this research such education, health and security.
M-Government has the potential to contribute significantly towards public service
delivery, but it is very much in its beginning phase. This study looks at how ready the
VGO are to make use of m-Government to deliver their services using mobile
technology. The purpose and motivation that drives this study and its main objectives
are outlined in this chapter. The background of this study is also briefly discussed. The
next chapter provides a literature review that covers the key concepts associated with m-
Government, their definitions and other aspects in the area of MWTs.
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