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helping to create a truly integrated digital nervous system for government”. As a result
this will improve the quality of information supply, the processing time will be greatly
reduced, the burdens of carrying out administrative task is reduce and the reduction in
the cost of services. On the other hand, service levels are improved, increasing customer
satisfaction and increase efficiency (EU, 2004).
These improved services will greatly improve the life of citizens with a high turn-
around times. That is citizens now have the ability to interact with the government in
various ways, the processes of transactions is much quicker and more transparent. If
customers are satisfied with this improved delivery of services, there will be more users
so thus reflecting an improved image on public authority (EU, 2004). This can
motivates senior government officers, managers to investigate further the m-
Government potentials and possibilities.
Davison (2005) suggests that information, services and communication that are readily
accessible through m-Government is one of its biggest advantages. M-Government
enables government to provide services in a timely fashion such as reporting problems
(for instance, civil emergencies), and querying for any other related matters in less time.
Government officers now have the ability process decision making by accessing real-
time information through e-mail. This process of information can be delivered via
mobile devices in anywhere any time bases.
M-government can also helps public servants to become more productive as pointed out
by Heeks and Lallana (2008). This is especially in the case where government officials
had the ability to record data in digital system while they are out of the office doing
field work. This means that time spend on data activities is reduce and also improves
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