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Q8 Training of staff in mobile technology can be conducted through many channels
including Formal training courses, Ad-hoc training courses, Online training courses,
Guidance (Training by colleagues), Ad hoc training by colleagues, self-help guides,
internet research. Please give one or more examples of the type of training channel
your department utilizes?
The responses indicated that there was hardly any formal standard of training provided
by government organisations to employees specifically for mobile technology (Question
8, Appendix E). Most of the training conducted in each organisation is ongoing training
conducted by IT staff and is only about the system applications the organization is using
internal.
For the use of mobile phones users have to learn how to use mobile phones at their own
cost. In the case of laptops, some government organisations make special arrangements
for training of staff on how to use their laptops and it is only for the basic use of
applications such as Word and Excel and training is mostly conducted by IT officers.
“Yes in the department we have some form of in house training but is only limited to
computing applications such as word excel and how to use the department email system.
There is no such training specifically for mobile technology.” (Rp1q8).
“In the Department, we do not give out training for mobile phones, only with Laptop
and basic computing. Most staff do their own training at their own cost and internet
research is probably the channel of training we have.” (Rp2q8).
“In the department we have basic training on Laptops. There is a special government
organization that organizes and arrange for training of all government officers. There
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