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egarding international and national figures were obtained from reports by the UN, ITU,
EIU, and the VNSO. Important data are obtained from annual report for data analysis
from relevant organizations such as VTR.
4.7 Data Processing and Analysis
Data were analysed using both qualitative and quantitative methods of evaluation,
following Collis and Hussey (2003). Interviews were recorded using a digital device
recorder. These were conducted in the national language and were later translated into
English. The open-ended interview questions were transcribed and the answers to each
question from all responses were collated and summarised. The summaries were
analysed to determine whether there was a shared understanding of organisational m-
Readiness.
After gathering all the completed questionnaires from the respondents, the responses to
the closed-ended questions in Part 1 were transcribed and tabulated in MS Excel format
and the SPSS statistical analysis tool was used to look for trends and commonalities.
The weighted means to represent each question were computed.
The responses of all respondents for every Part 2 question were transcribed and
tabulated and the weighted mean, variance, maximum and minimum values of the mean
were computed.
Statistical data were collected mainly from the two mobile service providers, Digicel
and TVL, and from other sources such as VNSO and VTR publications, and form daily
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