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4.1. Introduction
Chapter 4 : Methodology
This chapter describes the overall methodology followed in the study, including
selecting the research approach, identifying the sample, the data collection and analysis
instruments and processes.
This research was conducted in order to determine the state of m-Readiness of VGO. In
order to achieve the research objectives as defined in Section 1.4, it was decided to
obtain the views of government employees', especially public servants. The m-
Readiness framework introduced in the previous chapter was used as a guide in
designing the research process.
4.2. Research Approach
As mentioned there is a lack of an internationally recognised tool to measure m-
Readiness. Thus the study uses a framework which adapts tools used to measure e-
Readiness in order to provide meaningful measures and to allow evaluating the
possibilities for implementing m-Government.
According to Collis and Hussey (2003) a case study approach can be applied when an
existing theory is used to understand and explain what is happening. The approach was
applied to the case of Vanuatu. Various sources were utilized to provide evidence
including primary qualitative and quantitative data, including government
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