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However, some services could be regarded as back office access. One respondent
explained how SMS had been used to send alert message to technical staff about the
power cooling system of the server room. The air conditioner in the server rooms was
programmed in such a way that in the event of temperature rising, it would send out a
warning text message to all IT staff and whoever was on duty would be able to attend to
the warning message. “We also have a system that can be regarded as WAP or the
(back-office) access system. For example we have a system in place that keeps track of
the cooling system temperature in our server room. When the temperature of the server
room rises above the required limit, a warning message would be send to our cell
phone. The staff who is on duty at the time will be able to attend to the problem”
(Rp8q4).
About 4 of the respondents are embracing the use of contacts and calendar features of
the mobile phones as they are handy and make life much easier. “We use calendar and
contacts features in our cell phones because they are handy and make life much easier”
(Rp9q4). “Yes the use of calendar and contacts features makes life much easier”
(Rp11q4). “The ability to carry a mobile phone that has contacts and the checking of
appointments using calendar make it a lot easier” (Rp12q4). “Yes the contacts and
Calendar are really good features” (Rp19q4).
Q5 Existing mobile technologies combining it with (established) business
applications used in organizations include VoIP, Push e-mail, Collaboration,
Corporate SMS, Instance Messaging, Mobile business portal access, Asset
Tracking, Mobile video Conferencing. Please give examples of how one or more
mobile applications combining it with business applications are deployed in your
department?
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