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and skills in the use of some of these technologies they acknowledged their growing
importance; for example build in mobile device features such as 3G, EDGE, HSDPA
were considered important. (For example only 30% of the respondents considered
themselves to be somewhat advanced or advanced users of MWT, and even those
mostly referred to using a cell-phone for voice calls and SMS).
As already mentioned, many of the respondents had insufficient or even no knowledge
about the more advanced MWT. However after each of the technologies explored in this
study were explained to them, respondents were able to provide their own views about
the importance of the listed emerging technologies. Emerging technologies that were
rated as very important to the organisation included VoIP, communication enabled
applications, Mobile VPN, Remote security and monitoring, synchronous collaboration,
3G (HSDPA) and Wi-Fi. Other technology also considered of importance included Wi-
MAX, Video Telephony, and GPRS, 3G, converged communication, Location-Base
technology and Location-Aware technology.
Furthermore, the study has extended the investigation further in the area of employee
technology readiness in the use of computing technology in general and the
telecommunication infrastructure taking into account the employees perceptions of the
overall assessment of telecommunication network services. Four factors were
considered in determining the employee technology readiness; Innovativeness,
Optimism, Discomfort and Security. Though the assessment of employee technology
readiness does not directly addresses MWTs but the overview of the use of technology
in general can assist in deciding on the adoption of MWTs for deploying m-
Government. The TRI is useful for two important reasons. The individual scores can be
used by government especially in identifying specific technology areas where training is
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