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ecome an essential part of our everyday life. One of the changes caused by cell-phones to the way people communicate is that not many people today write letters because a short text send can be received immediately within few minutes. Obviously there is an opportunity that some of the e-Services that cannot be delivered to rural areas can now be delivered using mobile devices (du Preez, 2009). Furthermore, another motivation for this study is the way a few nations are making use of mobile technology to attract the democratic participation of citizens, especially in India, Brazil and United Kingdom (Wikipedia, 2010b). Encouraging the participation of citizens to exercise their democratic rights by using mobile applications is a service that the Vanuatu government may want to consider. Voting by means of SMS would somehow alleviate the cost involve during national election. Around the world the so-called “mobile employees” are considered an essential part of many organisations. National governments are known to have a high number of mobile employees. For those employees who have access to portable computers or mobile phones, it is likely that they will be willing to do their work while they are out in the field. Service delivery in this way will also be examined. When consulting various sources for relevant articles, it can be found that the number of articles related to m-Government is limited while many articles have focused on e- Government. Therefore, this study will contribute to the body of knowledge pertaining to m-Government. At present government organisations in Vanuatu are not able to conduct any proper measurements to assess the e-Government readiness as the project for e-Government is - 10 -
still being implemented. There are a number of existing tools that are available to government organisations to adopt for measuring e-Readiness. However, tools for measuring m-Readiness are non-existent. In this study, a variety of sources will be used to create an m-Readiness framework that will refer to the m-Readiness model designed by Kirsten (2006) (as cited in du Preez (2009)). Although it looks specifically at South African mobile business adoption and readiness, the model can be used in government organisations as it specifically looks at the use of mobile technology. An m-Readiness assessment of Vanuatu will be conducted as explained in detail in Section 3.2. The preceding sections have outlined the purpose and motivation of this study. This study will be exploring, describing and explaining the viewpoints of m-Government in Vanuatu. The section below explained the benefits of the research. 1.3 The potential benefits of the study This study is intended to target government agencies and other stakeholders who can use the results obtained in this study to make informed decisions on how to capitalize on the potential benefits of services delivered through mobile technology. The state of m- Government readiness of Vanuatu government organisations (VGO) is the main focus of this study. It is hoped that the government will be able to use this report and its recommendations when considering future m-Government initiatives. The Vanuatu government has established six provinces and is trying to coordinate - 11 -
Page 1 and 2: Exploring M-Government Readiness Th
Page 3 and 4: 2.7.1 Language and Literacy .......
Page 5 and 6: Attestation of Authorship “I here
Page 7 and 8: List of Tables Table 2:1 E-Readines
Page 9 and 10: IDC . . . . . . . . . . . . . . . .
Page 11 and 12: Abstract The notion of mobile gover
Page 13 and 14: Acknowledgments I owe my deepest gr
Page 15 and 16: In summary, m-Government provides s
Page 17 and 18: using mobile phones than fixed-line
Page 19: telephones over the last two years
Page 23 and 24: The study will investigate the scop
Page 25 and 26: the investigation of the current si
Page 27 and 28: government employees are becoming m
Page 29 and 30: Government services will be discuss
Page 31 and 32: Figure 2:1 E-government indicators.
Page 33 and 34: egulations while stage III consider
Page 35 and 36: services provided by a country's go
Page 37 and 38: Low ranking of countries in this re
Page 39 and 40: According to Wikipedia (2010b) wire
Page 41 and 42: The various definitions of m-Govern
Page 43 and 44: M-Communication is possibly the mos
Page 45 and 46: mobile communication, it is expecte
Page 47 and 48: The delivery model (G2G, G2E, G2B,
Page 49 and 50: obvious, telecommunication companie
Page 51 and 52: Smartphone platforms are Series 60
Page 53 and 54: 2.5 Examples of m-Government Servic
Page 55 and 56: data currency. As previously stated
Page 57 and 58: illiterate. These challenges are ob
Page 59 and 60: costs; m-Digital divide: only thos
Page 61 and 62: ut to investigate the matter furthe
Page 63 and 64: Another interesting examples is an
Page 65 and 66: changes in its policy in order to b
Page 67 and 68: Chapter 3 : M-Government Readiness
Page 69 and 70: 3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Chapter 5 : Research Findings The f
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delivery of its services. 5.2 Inter
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Table 5:1 Representation of partici
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many admitted not knowing what thes
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However, some services could be reg
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knowledge and skills of how they ar
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Once this pre-paid credit is used u
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None All Staff Admin Staff Field St
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“In our department we don’t hav
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are policies in how government can
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unsure to very important (Appendix
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Q10. Please indicate in general you
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technology over the last two years.
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Figure 5:8 Overall importance of em
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the mean, standard deviation, minim
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their assessment on experiences in
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Chapter 6 : Discussion, Conclusion
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The findings provide evidence that
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and skills in the use of some of th
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Government services on offer in the
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thereby and thus to deliver better
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the issue of long distance travel t
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Government including m-Services rea
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technology and even trainings on a
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high rate. Lessons learnt from othe
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(Singh & Sahu, 2008). 6.4.2 Improve
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necessary to reinvent the wheel. It
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Reference Al-Khamasey, S., & Lawren
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http://www.mgovservice.ru/upload/up
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Vaezi, S. K., & Bimar, H. S. I. (20
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Q7 The business value chain (B2B/B2
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Q11 The mobile industry is evolving
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Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
Page 167 and 168:
Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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