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2.5 Examples of m-Government Services
In the preceding sections it has been observed there are various reasons that citizens
needs to interact with government. For examples, citizens need to seek approval from
the government authorities to start a business, building and many other activities.
Citizens must pay taxes, duties and licences as required by the laws. On the other hand
governments make donations, pay for subsidies and social pensions. At present these
interactions could mostly be happening in a face to face interaction. However, there are
currently other channels that services can be offered allowing for a different way of
interaction such as through phone calls and accessing the internet.
Many of the examples of the used of mobile technology can be found in private and
government organizations around the world. The examples of these different services
can be classified into the following categories: m-Communication and m-Information
services; m-Transaction services; m-Democracy services; m-Administration services;
m-Education services; and m-Security services Lallana (2008). Many of the examples of
the practical applications are not covered in this study, but can be refer to in the
following sources; (Singh & Sahu, 2008), (Chevallerau, 2005), (Goldstuck, 2005),
Goldstuck (2003), (Canada, 2009), (Kingdom, 2010), (Suarez, 2006), (du Preez, 2009).
The benefits of m-Government are discussed next.
2.6 Benefits of m-Government Services
Heeks and Lallana (2008) state; “The main benefit that m-Government brings is its
boundary-breaking potential: truly allowing working on an anywhere, anytime basis and
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