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The study presented here has made use of the TRI framework in order to assess the perceptions or the attitude of government employees towards the adoption and use of mobile and wireless technologies. In other words, this refers to measuring employees' readiness for the use of technology. In addition, the study also considered the assessment of the reliability of the telecommunication network services (Parasuraman, 2000). As part of the instrument respondents were asked to rate the reliability of the telecommunication services according to their perceptions and experiences. The questions aim to assess the existing telecommunication network and services with respect to its role as m-Government enabler. Figure 3:1 depicts a graphical representation of the m-Readiness framework compiled for this study. The data gathering instrument design is discussed in more detail in section 4.5. The complete questionnaire is provided in Appendix A. MWTs Kirsten’ Model, Goldstuck Figure 3:1 m-Readiness Assessment Framework. M-Government Deployment M-Readiness Assessment TRI - 68 - RTN Parasuraman readiness index assesment
The interview started out by asking about the level of responsibility or position held by the government officers within their respective government organisations. Respondents were then asked to provide examples of any existing mobile devices and applications currently deployed in their department. The next sections will discuss a few ways of measuring and interpreting the results will be discussed that will assist in measuring and interpreting in this study. 3.4 Measuring e-Readiness and m-Readiness According to the UN (2010c) e-Government survey, Vanuatu was placed 155 th position of the world ranking as previously discussed. This position showed that Vanuatu has dropped in its ranking by one position compared to the ranking of 2008. Among the least developing nations Vanuatu was placed in the 19 th position of the 2010 survey. While there may be some form of in-house readiness assessment that may have been carried out within VGO, at the time of conducting this study no report related to readiness assessment that has been published. Though there may be signs of some web presence within VGO, this low ranking indicates that there is much more to be done by the Vanuatu government to deliver more e-Services and encourage citizens to access more of this online service. 3.5 Evaluating the results IBM provides a prescriptive matrix that considers all the relevant factors in deciding whether a specific wireless application can be deployed. Governments can use this as a guide when making decisions on whether to adopt the technology or not. Each - 69 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
Page 27 and 28: government employees are becoming m
Page 29 and 30: Government services will be discuss
Page 31 and 32: Figure 2:1 E-government indicators.
Page 33 and 34: egulations while stage III consider
Page 35 and 36: services provided by a country's go
Page 37 and 38: Low ranking of countries in this re
Page 39 and 40: According to Wikipedia (2010b) wire
Page 41 and 42: The various definitions of m-Govern
Page 43 and 44: M-Communication is possibly the mos
Page 45 and 46: mobile communication, it is expecte
Page 47 and 48: The delivery model (G2G, G2E, G2B,
Page 49 and 50: obvious, telecommunication companie
Page 51 and 52: Smartphone platforms are Series 60
Page 53 and 54: 2.5 Examples of m-Government Servic
Page 55 and 56: data currency. As previously stated
Page 57 and 58: illiterate. These challenges are ob
Page 59 and 60: costs; m-Digital divide: only thos
Page 61 and 62: ut to investigate the matter furthe
Page 63 and 64: Another interesting examples is an
Page 65 and 66: changes in its policy in order to b
Page 67 and 68: Chapter 3 : M-Government Readiness
Page 69 and 70: 3.1 e-Readiness tools E-readiness i
Page 71 and 72: there are six different categories
Page 73 and 74: Table 3:3 E-readiness tools, domain
Page 75 and 76: implementation Goldstuck (2003). Re
Page 77: 3.3 M-readiness framework compile f
Page 81 and 82: Technology Readiness of Target Segm
Page 83 and 84: 4.1. Introduction Chapter 4 : Metho
Page 85 and 86: other. The research participants an
Page 87 and 88: Therefore, an interview and a surve
Page 89 and 90: informed by the comprehensive liter
Page 91 and 92: This research instrument was easy f
Page 93 and 94: and weekly news (form the newspaper
Page 95 and 96: Chapter 5 : Research Findings The f
Page 97 and 98: delivery of its services. 5.2 Inter
Page 99 and 100: Table 5:1 Representation of partici
Page 101 and 102: many admitted not knowing what thes
Page 103 and 104: However, some services could be reg
Page 105 and 106: knowledge and skills of how they ar
Page 107 and 108: Once this pre-paid credit is used u
Page 109 and 110: None All Staff Admin Staff Field St
Page 111 and 112: “In our department we don’t hav
Page 113 and 114: are policies in how government can
Page 115 and 116: unsure to very important (Appendix
Page 117 and 118: Q10. Please indicate in general you
Page 119 and 120: technology over the last two years.
Page 121 and 122: Figure 5:8 Overall importance of em
Page 123 and 124: the mean, standard deviation, minim
Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
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The findings provide evidence that
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and skills in the use of some of th
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Government services on offer in the
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thereby and thus to deliver better
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the issue of long distance travel t
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Government including m-Services rea
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technology and even trainings on a
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high rate. Lessons learnt from othe
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(Singh & Sahu, 2008). 6.4.2 Improve
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necessary to reinvent the wheel. It
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Reference Al-Khamasey, S., & Lawren
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http://www.mgovservice.ru/upload/up
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Vaezi, S. K., & Bimar, H. S. I. (20
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Q7 The business value chain (B2B/B2
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Q11 The mobile industry is evolving
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Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
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Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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