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mobile communication, it is expected that many people will be directly receiving
government information. This has the advantages of targeting younger citizens to be
able to communicate and interact with local authorities and government department as
pointed out by Davidsons. In areas where there is limited access to PC and internet,
services can still be delivered to these areas in a cost effective way especially via mobile
access. In Japan, many homes uses mobile phone to access Internet because of limited
space for home computer (Davidson, 2005). The above still holds true in most cases,
though there is much big different compare to the situation in Vanuatu and other less
developing countries. For mobile government services to reach citizens in rural areas it
depends on the deployment of mobile centres in those areas.
Figure 2:6 Estimated numbers of pc and mobile phone owners in Europe. Source (Kushchu & Kuscu, 2003).
In addition to the driving forces behind m-Government discussed above, Goldstuck
(2003) argue that for a successful deployment of m-Government it should contribute to
service delivery; Goldstuck identifies the following critical areas where the quality of
service delivery can be improved.
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