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It is important that government investigate further on the form of communication that
citizens prefer and use it to communicate with citizens. To accommodate users‟
personal preferences, government must deliver information using a range of platforms.
Many of the developing countries are trying to avoid the high cost of deploying a range
of infrastructure platforms by adopting the use of wireless applications.
There exists international examples where mobile solutions have been employed and
Sigh and Sahu (2008) provided some of these examples. In Mumbai, India, the
department of customs through an SMS-base query system provide the opportunity for
clients check on their imports and exports. The systems works with a four digit
numbers and uses the GSM standard. Similar system was introduced by the traffic
police in Delhi where citizens send complains against taxis to a designated SMS number
given by the police. M-Park is an application introduced by the Dublin city council in
Ireland which allows citizens to use SMS to pay for parking. This process only takes
less than 30 seconds.
There are various mobile solutions that were introduced by the Malta‟s government
(Ranu, Saksing, & Mahlakoiv, 2010). Mobile information services such as notification
of social payments, examination results, providing the updates on the status of
complains, notify changes of court dates to witnesses or accused and the notification of
license renewal. There is also an opportunity for citizens to order certificates from the
central registry, using cell phones to pay for copies and have them delivered to their
physical address. Some other useful services offered such as check bus schedule on the
cell phone, job applications notification outcomes and updates, police force were
informed of any incidence by citizens.
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