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Table 5:4 Respondents rating on the level of difficulty of using mobile technology<br />
Unsure Very Basic<br />
- 108 -<br />
Somewhat<br />
Advanced<br />
Very<br />
Advanced<br />
Cell Phone – Voice and general messaging<br />
(SMS) 0 5% 25% 70%<br />
Cell Phone linked to business applications 50% 15% 15% 20%<br />
WAP 45% 10% 5% 20%<br />
Blue Tooth 30% 20% 30% 20%<br />
GPRS 80% 20% 0 0<br />
3G 100% 0 0 0<br />
3G(HSDPA) 100% 0 0 0<br />
Push e-Mail/ BlackBerry 80% 10% 10% 0<br />
PDA – e-mail/contact/calendar 75% 15% 10% 0<br />
PDA – back-office link 100% 0 0 0<br />
WI-FI Hotspots 40% 5% 5% 30%<br />
Wireless LAN 40% 15% 10% 7%<br />
Wireless WAN 30% 20% 10% 8%<br />
Blue Tooth networking 45% 7% 10% 10%<br />
PDA/Cell phone voice and general<br />
messaging 45% 15% 15% 5%<br />
PDA/Cell phone – back-office access 100% 0 0 0<br />
Laptop computer 0 15% 20% 13%<br />
Laptop computer and 3G /wireless card 100% 0 0 0<br />
Laptop computer and 3G(HSDPA) card 100% 0 0 0<br />
Average 60% 10% 10% 20%<br />
Figure 5:6 Overall levels of difficulties of use for all mobile technology (average).<br />
Using cell-phones to communicate either by voice or SMS has the greatest user<br />
understanding, but the breakdown per technology indicates that users are also becoming<br />
more familiar with EDGE. Once again this can be attributed to the advances in
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