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Table 3:5 Factors to consider prior to implementation. Source (Goldstuck, 2003).
Factors to consider prior to implementation Y / N
The level of user education is adequate for the technology to be deployed
If user education is lacking, training will be provided
Business and client expectations and requirements have been matched
Hardware
The service/application is compatible with varying end-user devices and
handsets
Devices and handsets are available at a reasonable cost
Costing
The service is affordable (airtime cost)
An investment appraisal and return on investment has been conducted
Costing has been done for the provision of blanket mobile coverage
Costing has been done for bandwidth (high and low)
Communication
Limitations on bandwidth have been considered
Management
The questions from senior stakeholders (power blocks) have been addressed
The suppliers are experienced enough to deliver the product
Redress/fault logging system is / will be in place to address users concerns
The legal aspect of running data and voice within the same carrier are in place
Security
Security of data on mobile device has been / will be addressed
The procurement process is streamlined (not lengthy and cumbersome)
Old, custom designed and data-hungry legacy applications have been avoided
If old systems that will be interfaced exist, they will be rewritten
Wireless infrastructure exists to extend the available m-Services
Appropriate people within different government agencies are available
Standardisation of systems is a priority need of each department or sector
In order to provide a clear understanding of the adoption of mobile technology and the
status of m-Readiness within VGO the Kirsten‟s model has been adopted. How this
study was conducted will be discussed next.
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