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demographic questions followed by questions regarding the organizations current
technologies adoption. Responded are required to tick boxes indicating the most current
mobile technology used in their organizations. The mobile technologies which are
combined together with established business application such as corporate SMS, instant
messaging and remote monitoring are looked at in question five.
Question six surveys which mobile technology is provided to which staff, e.g. after-
sales services and support staff. Question eight is intended to investigate on the type of
training offered in an organization with regards to mobile technology.
Responded were asked in question nine to provide any indication regarding the
importance of the common technology listed in question four. A scale range from
unsure, very unimportant, somewhat unimportant, somewhat important and very
important was used by respondents. Respondents in question ten were ask to provide a
measure of organization-wide sophistication of users. The choices for respondents to
select ranges from unsure, very basic, somewhat basic, somewhat advanced and very
advanced. A list of emerging technology is given in the last question. Respondents were
asked to indicate the importance of the new technology and the impact on the business.
A scale range from unsure, not important at all, somewhat important, important or very
important is given for respondents to select from.
The Kirsten‟s readiness survey does not provide a measure as the EIU tool for example,
but it does give an indication of the maturity of the organisation with regard to mobile
technology adoption. In the following section the model compiled for this study will be
discussed.
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