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G: Survey data collected for Question 10 Question 10: Table10 Unsure Very Basic - 164 - Somewhat Advanced Very Advanced Cell Phone – Voice and general messaging (SMS) 0 1 5 14 Cell Phone linked to business applications 10 3 3 4 WAP 9 2 5 4 Blue Tooth 6 4 6 4 GPRS 16 4 0 0 3G 20 0 0 0 3G(HSDPA) 20 0 0 0 Push e-Mail/ BlackBerry 16 2 2 0 PDA – e-mail/contact/calendar 15 3 2 0 PDA – back-office link 20 0 0 0 WI-FI Hotspots 8 5 1 6 Wireless LAN 8 3 2 7 Wireless WAN 6 4 2 8 Blue Tooth networking 9 7 2 2 PDA/Cell phone voice and general messaging 9 3 3 5 PDA/Cell phone – back-office access 20 0 0 Laptop computer 0 3 4 13 Laptop computer and 3G /wireless card 20 0 0 0 Laptop computer and 3G(HSDPA) card 20 0 0 0
H: Survey data collected for Question 11 Question 11: Table 11 Unsure Not important at all - 165 - Somewhat important important Very Important VoIP and IP telephony 5 1 2 12 Converged communications 11 1 4 4 Video Telephony 7 3 4 6 WI-FI 7 1 3 9 WIMAX 8 4 8 Mobile-FI 15 1 2 2 GPRS 10 3 3 4 3G 9 2 9 3G (HSDPA) 9 3 8 Data casting 12 1 4 3 Unified Communication 12 5 3 Location-Aware Technologies 12 4 4 Location-based technologies 5 1 2 12 Instant messaging 7 1 2 10 Communication enabled applications 6 1 2 11 Synchronous collaboration 9 2 9 Remote security and monitoring 9 2 9 Mobile VPN data access 10 2 8
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
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data currency. As previously stated
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illiterate. These challenges are ob
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costs; m-Digital divide: only thos
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ut to investigate the matter furthe
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Another interesting examples is an
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changes in its policy in order to b
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Chapter 3 : M-Government Readiness
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3.1 e-Readiness tools E-readiness i
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there are six different categories
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Table 3:3 E-readiness tools, domain
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implementation Goldstuck (2003). Re
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3.3 M-readiness framework compile f
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The interview started out by asking
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Technology Readiness of Target Segm
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4.1. Introduction Chapter 4 : Metho
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other. The research participants an
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Therefore, an interview and a surve
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informed by the comprehensive liter
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This research instrument was easy f
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and weekly news (form the newspaper
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Chapter 5 : Research Findings The f
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delivery of its services. 5.2 Inter
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Table 5:1 Representation of partici
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many admitted not knowing what thes
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However, some services could be reg
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knowledge and skills of how they ar
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Once this pre-paid credit is used u
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None All Staff Admin Staff Field St
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“In our department we don’t hav
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are policies in how government can
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unsure to very important (Appendix
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Q10. Please indicate in general you
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technology over the last two years.
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Figure 5:8 Overall importance of em
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Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
Page 129 and 130: The findings provide evidence that
Page 131 and 132: and skills in the use of some of th
Page 133 and 134: Government services on offer in the
Page 135 and 136: thereby and thus to deliver better
Page 137 and 138: the issue of long distance travel t
Page 139 and 140: Government including m-Services rea
Page 141 and 142: technology and even trainings on a
Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
Page 147 and 148: necessary to reinvent the wheel. It
Page 149 and 150: Reference Al-Khamasey, S., & Lawren
Page 151 and 152: http://www.mgovservice.ru/upload/up
Page 153 and 154: Vaezi, S. K., & Bimar, H. S. I. (20
Page 155 and 156: Q7 The business value chain (B2B/B2
Page 157 and 158: Q11 The mobile industry is evolving
Page 159 and 160: Q5 Technology makes me more efficie
Page 161 and 162: 4 The Broadband Digital Network in
Page 163 and 164: C: Information Sheet - 153 -
Page 165 and 166: D: Consent Form - 155 -
Page 167 and 168: Questions 2: Table2 Code Respondent
Page 169 and 170: Question 4: Table4 Code Respondents
Page 171 and 172: Q6. Survey data collected: Table 6
Page 173: F: Survey data collected Question 9
Page 177: J: Survey Data collected for RTN as
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