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This research instrument was easy for participants to respond to, and allowed the
researcher to carry out the quantitative analysis effectively with the use of statistics for
data interpretation. As the survey was completed at a meeting, the researcher was able to
provide explanations in order to ensure comprehension in cases where respondents
found it difficult to provide answers to the questions due to vague or difficult
terminology.
It was attempted to avoid negative items and loaded terms to ensure that responses
would be as objective as possible. It is apparent that possible bias in collecting data in
the way described may be encountered. However, the respondents were carefully
selected to be at either senior or middle management level and were directly involved in
operational issues within the ICT section of each department. This ensured that they
were both competent and willing to answer the questions.
4.6 Secondary Data
International and national statistical data were gathered from various research
databases, including databases available at the AUT e-Library (e.g. Google scholar,
ACM, Gartner Research, Science Direct), Vanuatu government sources such as the
VNSO and the VTR, and websites.
There are two majors telecommunication companies currently providing
telecommunication services in Vanuatu: TVL and Digicel. The various aspects of
mobile technology regarding statistical data include the number of people who have
access to the technology and also considering the penetration of mobile phone. Statistics
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