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(Singh & Sahu, 2008).
6.4.2 Improve Analysis
Heeks (2002) propose the reality-gap model shown in figure 6:1 that shows how to
design information technology so that the gap between reality and need can be closed.
This model s has been used to analyse the South Africa e-Government system, but the
same ideology can be used for analysing the m-Government situation in Vanuatu. The
gap between the need and reality should be narrowed in order for the design to succeed.
Using a scale of high, medium or low, the gap can be rated against each of the seven
dimensions. Figure 6:1 shows the ratings plotted on the scale to indicate the possibility
of success or failure for the project. Heeks (2002) suggests that for any issues
encountered during the development of any projects, government should in turn solve
one issue at a time and not to have them all solve at once. Aloudat and Michael (2011)
also suggest avoiding the ad-hoc approach in designing mobile solutions; therefore a
new m-Service development can start with a pilot project that can be replicated in other
areas to reduce the amount of risk along that line it can be implemented. Heek (2002)
argues that the best people to lead and manage the project are managers with the skills
to manage and understand government information and dealing with business.
Unfortunately, these gaps are often very wide in developing countries; this study for
example has identified some gaps, for example in the „staffing and skills‟ area. As
shown in Figure 6.1, the gaps identified can be compared relative to each other based on
the findings of the study.
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