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Government services on offer in the future, especially as the current initiative
(implementing e-government) is seen in Vanuatu as a significantly broad one to include
m-Government activities at a next stage. Comparing the results reported here to the m-
Government critical success factors framework proposed in a recent work (Al-Khamsey
& Lawrence, 2010) it can be seen that the current state of VGO is lacking in three
important areas, related to government employees: IT project management skills, staff
technology literacy, training provision. The issues related to these factors need to be
addressed, as suggested further in the chapter; as pointed out in (Fidel, Scholl, Liu, &
Unsworth, 2007 ) , the role of the „human actor‟ in implementing MWT is extremely
important with respect to the success of such a project.
While m-Government may continue to be seen as inseparable from e-Government, there
is still a need for a specialisation in the area (Rossel, Finger, & Misuraca, 2006). The
national government faces the challenge to find the right people who have the
appropriate skills to ensure that the right solutions and the right technologies are
available to address the future needs of the government and the citizens of Vanuatu.
Further implications are discussed next.
6.2 Towards an m-Government in Vanuatu
In previous chapters m-Government was defined and compared to e-Government, and
its determining features were identified. The findings discussed here and in the previous
section also identified some instances of use of MWT for m-Government type of
activities. The discussion below considers further the issues related to the future of m-
Government in Vanuatu, the applications and services to be used, the specific benefits,
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