View/Open - Scholarly Commons Home

the mean, standard deviation, minimum and maximum value and the range of each TRI
components were calculated (Table 5:6).
Table 5:6 Scores on TRI and its Component Dimensions
Component
Scale Innovativeness Optimism Discomfort Insecurity TRI
Mean 2.90 4.28 2.70 3.40 3.32
Minimum 1 3 2 2 2.71
Maximum 5 5 4 5 4.04
Range 4 2 3 3 1.33
Std. Deviation 1.12 .53 .66 .81 .34
Sample Size 20 20 20 20 20
The participants as a group scored high on optimism (mean = 4.28) and Innovativeness
has scored low (Mean = 2.90) as presented in Table 5:6. The dimension of Discomfort
scored very low, even lower than the average mean which is interesting in this case
seeing that the Insecurity dimension is higher (mean = 3.40). The TRI overall mean
average is 3.32 and minimum value of 2.71 with a maximum value at 4.02. In
comparison to the general consumer owning technology-based products and services
analysed by Parasuraman (2000) the TRI mean average for this group is high scoring
3.32 compared to 3.12. This shows that as a group in this survey respondent have a high
technology readiness despite the low reading of the TRI values (2.71).
5.2.5 Reliability of Telecommunication Network Assessment survey results
The indention of this survey is to determine how reliable the telecommunication
- 113 -