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Figure 5:1 Basic deployments of cell phones The findings show that top managers are the greatest users of cell phones in government organizations as can be seen from Figure 5:1. Although the use of mobile phone is widespread throughout the organisations, the fact is that the government does not provide mobile phones to all staff. It was that not all government employees have work- issued phones. The issuing of cell-phones is mainly for top management and field staff who need it to do their work. One respondent explained that mobile phones provided to top management were not given by the organisation but as part of promotional activities to the cellular providers. While the government does not provide cell phones to employees, one responded indicated that their organisation had made a special arrangement with the service provider where they provided basic cell phones to staff. Some respondents indicated that while the government did not provide cell-phone to its employees, some organisations did have some form of benefits such as a certain amount of pre-paid credit usually paid to the employee account every month by the government. - 96 -
Once this pre-paid credit is used up, the employee will have to pay for the cost to top up their mobile credit account. The widespread use of mobile phones as shown in Figure 5.1 only indicates that most employees have their own personal cell-phone. Cell-phones with GPRS/EDGE technology are new and most government employees indicated that though the feature is enabled in their phones it was hardly used. As presented in Figure 5:2, mostly top management have cell phones with GPRS/EDGE technology. The graph only shows employees who have been issued with work cell phone. None All Staff Admin Staff Field Staff Junior Management Middle Management Top Management Figure 5:2 Deployment of cell phone (GPRS/EDGE) Cell Phone (GPRS/EDGE) 0 % 10 % 20 % 30 % 40 % 50 % At the time of conducting the interviews and survey, 2G and 2.5G was the mobile network currently servicing the country as provided by the two main services providers Digicel and TVL. It is expected that the 3G network will soon be deployed as the advancement in mobile technology means that most cell-phones today are capable of utilising the power of 3G. This advancement may greatly reduce the difference between - 97 -
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Exploring M-Government Readiness Th
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2.7.1 Language and Literacy .......
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Attestation of Authorship “I here
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List of Tables Table 2:1 E-Readines
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IDC . . . . . . . . . . . . . . . .
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Abstract The notion of mobile gover
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Acknowledgments I owe my deepest gr
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In summary, m-Government provides s
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using mobile phones than fixed-line
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telephones over the last two years
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still being implemented. There are
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The study will investigate the scop
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the investigation of the current si
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government employees are becoming m
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Government services will be discuss
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Figure 2:1 E-government indicators.
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egulations while stage III consider
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services provided by a country's go
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Low ranking of countries in this re
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According to Wikipedia (2010b) wire
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The various definitions of m-Govern
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M-Communication is possibly the mos
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mobile communication, it is expecte
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The delivery model (G2G, G2E, G2B,
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obvious, telecommunication companie
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Smartphone platforms are Series 60
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2.5 Examples of m-Government Servic
Page 55 and 56: data currency. As previously stated
Page 57 and 58: illiterate. These challenges are ob
Page 59 and 60: costs; m-Digital divide: only thos
Page 61 and 62: ut to investigate the matter furthe
Page 63 and 64: Another interesting examples is an
Page 65 and 66: changes in its policy in order to b
Page 67 and 68: Chapter 3 : M-Government Readiness
Page 69 and 70: 3.1 e-Readiness tools E-readiness i
Page 71 and 72: there are six different categories
Page 73 and 74: Table 3:3 E-readiness tools, domain
Page 75 and 76: implementation Goldstuck (2003). Re
Page 77 and 78: 3.3 M-readiness framework compile f
Page 79 and 80: The interview started out by asking
Page 81 and 82: Technology Readiness of Target Segm
Page 83 and 84: 4.1. Introduction Chapter 4 : Metho
Page 85 and 86: other. The research participants an
Page 87 and 88: Therefore, an interview and a surve
Page 89 and 90: informed by the comprehensive liter
Page 91 and 92: This research instrument was easy f
Page 93 and 94: and weekly news (form the newspaper
Page 95 and 96: Chapter 5 : Research Findings The f
Page 97 and 98: delivery of its services. 5.2 Inter
Page 99 and 100: Table 5:1 Representation of partici
Page 101 and 102: many admitted not knowing what thes
Page 103 and 104: However, some services could be reg
Page 105: knowledge and skills of how they ar
Page 109 and 110: None All Staff Admin Staff Field St
Page 111 and 112: “In our department we don’t hav
Page 113 and 114: are policies in how government can
Page 115 and 116: unsure to very important (Appendix
Page 117 and 118: Q10. Please indicate in general you
Page 119 and 120: technology over the last two years.
Page 121 and 122: Figure 5:8 Overall importance of em
Page 123 and 124: the mean, standard deviation, minim
Page 125 and 126: their assessment on experiences in
Page 127 and 128: Chapter 6 : Discussion, Conclusion
Page 129 and 130: The findings provide evidence that
Page 131 and 132: and skills in the use of some of th
Page 133 and 134: Government services on offer in the
Page 135 and 136: thereby and thus to deliver better
Page 137 and 138: the issue of long distance travel t
Page 139 and 140: Government including m-Services rea
Page 141 and 142: technology and even trainings on a
Page 143 and 144: high rate. Lessons learnt from othe
Page 145 and 146: (Singh & Sahu, 2008). 6.4.2 Improve
Page 147 and 148: necessary to reinvent the wheel. It
Page 149 and 150: Reference Al-Khamasey, S., & Lawren
Page 151 and 152: http://www.mgovservice.ru/upload/up
Page 153 and 154: Vaezi, S. K., & Bimar, H. S. I. (20
Page 155 and 156: Q7 The business value chain (B2B/B2
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Q11 The mobile industry is evolving
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Q5 Technology makes me more efficie
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4 The Broadband Digital Network in
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C: Information Sheet - 153 -
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D: Consent Form - 155 -
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Questions 2: Table2 Code Respondent
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Question 4: Table4 Code Respondents
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Q6. Survey data collected: Table 6
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F: Survey data collected Question 9
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H: Survey data collected for Questi
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J: Survey Data collected for RTN as
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