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The study will investigate the scope and type of m-Services currently delivered and will
identify the benefits that future m-Services may bring to the citizens. Thus the main
research objectives of the study are: 1) to investigate the use of mobile technology by
government organisations are using mobile technology to provide government services,
and 2) to identify the level of investing in the new technology within these
organizations. The level of readiness of government organisations will provide an
indication of the government organization's current use and ability to utilize mobile
technology.
Furthermore, the study will:
Provide a better knowledge of m-Government within the context of e-Government;
Investigate on how the Vanuatu government has been utilizing m-Government
especially in public service delivery;
Outline some of the m-Government possible future applications in Vanuatu;
Offer an important investigation of the benefits, drawbacks, limitations and
challenges of m-Government;
Instigate ways on how to improve Vanuatu m-Government level of readiness.
The above objectives however, will be discussed within a confined scope. The scope
and limitation of the research will be discussed next.
1.5 Scope and Limitations
The m-Readiness of VGO is the focus of this study. A number of articles have been
consulted in search for an m-Readiness tool that could be used to determine the m-
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