Chefs de Mission Dossier

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Airport parking outside of LOCOG transport operational periodAny of the public car parking facilities at the airport may be used at the NPC’sexpense. Further details on locations and fees can be found on Heathrow Airport’swebsite (http://www.heathrowairport.com).3.3.13 Arrivals at the VillagesWhen athletes and NPC team officials first arrive at the Village, they must enter withtheir luggage through the Welcome Centre. LOCOG Logistics will provide assistancewith the offloading of baggage and equipment from the coaches and trucks.Arrivals and Departures desk at the VillagesArrivals and departures support will be available at all three Villages from 22 Augustto 12 September 2012. There will also be an Arrivals and Departures desk in theNPC Services Centre in the Paralympic Village. At the Paralympic Rowing Village andthe Paralympic Sailing Village, a LOCOG Arrivals and Departures team representativewill be based in the Welcome Centre. LOCOG Arrivals and Departure staff will beable to offer advice, and record any changes to arrival and departure plans on theADS on behalf of the NPCs. Staff will also provide support with regards to therepatriation of mishandled baggage.Further information on the Welcome Centre operations for each of the ParalympicVillages can be found in section 4.London 2012 – NPC Chefs de Mission Dossier53
3.4 Customs and FreightThe London 2012 Customs and Freight Forwarding Guide can be found on theLogistics page of The Exchange. The guide contains detailed information regardingLOCOG Logistics, our partners, freight forwarding policies and procedures, customsformalities, deliveries to venues, and re-export procedures. It also provides details onthe importation of firearms and ammunition, horses, guide dogs and assistance dogs,medicines and medical instruments for human use.3.4.1 Official customs broker and freight forwarderLOCOG has appointed United Parcel Service Inc (UPS) as the Official CustomsBrokerage Services Supporter and Official Freight Services Supporter for the London2012 Games.LOCOG recommends UPS for NPC customs, courier and freight needs. UPS is readyto assist NPCs in the preparation of customs and freight documents, includingbrokerage expertise, and has constructed a logistical support network specific to theunique needs of NPCs.UPS is offering preferred pricing to all NPCs who choose to use its services. For moreinformation, please visit the UPS NPC dedicated website www.london2012.ups.com.For assistance relating to UPS services leading up to the Games, please emailups2012@ups.com.NPCs are responsible for arranging their own freight and express courier shipmentsand for all freight forwarding and associated costs. To avoid any unnecessary delays,NPCs should use the services of a customs broker and/or a freight forwarder of theirchoice as far in advance as possible.LOCOG Logistics will have a service desk in the NPC Services Centre in theParalympic Village, where accredited staff will be available to assist NPCs withLogistics resources and equipment based on a work order process. At the ParalympicRowing Village and the Paralympic Sailing Village, support will be provided directlyby the respective Village Logistics Manager (VLM). Contact details will be provided toNPCs in the Chefs de Mission Manual.London 2012 – NPC Chefs de Mission Dossier54
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RLondon 2012Chefs de Mission Dossie
Page 4 and 5: 3.4.4 Commodity-specific informatio
Page 7: 5.2.10 Ceremonies .................
Page 11 and 12: 1. IntroductionSince the inception
Page 13 and 14: 1 May Distribution of tickets begin
Page 15 and 16: dates and publications. Important u
Page 17 and 18: 2.2 Pre-Games Training Camps (PGTCs
Page 20 and 21: Village. Each training venue will r
Page 22 and 23: are not eligible in any Sport to be
Page 24 and 25: A Classification Information Desk w
Page 26 and 27: 3. Pre-Games and arrivals3.1 Accred
Page 28 and 29: 3.1.2 Submission of London 2012 Par
Page 30 and 31: Photograph format- Digital image fi
Page 32 and 33: Use of the Pre-Valid Card as an ent
Page 34 and 35: class status of an athlete after 15
Page 36 and 37: validation process at an accreditat
Page 38 and 39: AsAdditional Team OfficialsOwn spor
Page 40 and 41: Upgrade cardCategory Function Venue
Page 42 and 43: 3.2 NPC Support Grants3.2.1 Support
Page 44 and 45: LOCOG, in consultation with the IPC
Page 46 and 47: agencies/bookers be made responsibl
Page 48 and 49: Dates of servicesLOCOG’s Paralymp
Page 50 and 51: Domestic flightsDelegates arriving
Page 52 and 53: 3.3.10 Arrivals at other ports of e
Page 56 and 57: LOCOG Logistics has a Customs and F
Page 58 and 59: Admission process will need to be r
Page 60 and 61: Freight delivery windows datesVilla
Page 62 and 63: 4. Secure load pass: after screenin
Page 64 and 65: UPS will also operate a shop inside
Page 66 and 67: NPCs from an EU member state must s
Page 68 and 69: LOCOG will arrange the safe storage
Page 70 and 71: Horses arriving into the UK from a
Page 72 and 73: Horses arriving into theUK from a t
Page 74 and 75: 4. Settling in4.1 Paralympic Villag
Page 76 and 77: soon as possible, so that the Villa
Page 78 and 79: The Village Welcome Centres will be
Page 80 and 81: an appropriate level of service. Gu
Page 82 and 83: When leaving the Welcome Centre, tr
Page 84 and 85: NPC office space, medical space, wo
Page 86 and 87: Village medicalequipment sharps bin
Page 88 and 89: - Laundry delivered from 07:00-12:0
Page 90 and 91: Alternative dining optionsAdditiona
Page 92 and 93: Laboratory servicesPhysiotherapyPod
Page 94 and 95: - Scheduling of inter-venue transfe
Page 96 and 97: the volunteer. We will be encouragi
Page 98 and 99: Sport Viewing Room (SVR)The Sport V
Page 100 and 101: Calling centreTelephones will be pr
Page 102 and 103: 4.3 Paralympic Villages policies an
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and beers for any official receptio
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The Paralympic Rowing Village does
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NPC administrative and medical spac
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Inter-Village Connection Service (I
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Athlete fitness and sport recreatio
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will be managed according to needs,
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- Bookable meeting rooms;- Multi-fa
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NPC Services deskAn NPC Services de
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4.6 Grooms’ accommodationThe Groo
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4.8 Rate CardRate Card offers a ran
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Terms and rental periods for vehicl
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Prior to departure, an authorised p
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UK TV licence paymentNPCs planning
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4.9.3 InternetInternet lounge in th
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MedalsSchedulesBackgroundRecordsTra
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22 August 2012 - 6 September 201222
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Address:Grange St Paul’s Hotel10
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Rooming listsNPCs will be responsib
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2. Training and competition service
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are referred to as the ‘peak’ s
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Converted single-deck low floor bus
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- Goalball (single-deck bus);- Voll
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NPC-dedicated vehicle management an
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Permit Check Points (PCPs) and Traf
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5.2.17 Rate Card vehiclesRate Card
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The mechanism for how NPC clients w
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There will also be Paralympic Trans
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5.4 International Dignitary Program
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5.4.6 TransportHeads of State or Go
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The Olympic and Paralympic Coordina
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Where TA system vehicles run from w
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5.6 Medical services5.6.1 Paralympi
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Spectator medical servicesSpectator
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5.7 Anti-DopingLOCOG is committed t
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5.8 Ceremonies5.8.1 Opening and Clo
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5.9 Press services and facilities5.
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The Technology help desk, Spectrum
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The Media Transport Mall will also
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Mixed Zone operationsMixed Zone acc
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5.10 Ticketing and spectator access
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complete programme details and oper
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the Paralympic Rowing Village or th
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5.11 Brand protection5.11.1 Use of
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5.11.5 Brand protectionLOCOG takes
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NPCs may use and display their NPC
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NPCs will be responsible for the to
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They will also be able to proceed d
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6.3 Settling accountsNPCs will be r
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8. Contact detailsNPC Services and
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