Chefs de Mission Dossier

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Laboratory servicesPhysiotherapyPodiatryOptometryEmergency servicesOvernight stay wardSpecialist clinics, for example, ENT, dermatologyIPC Medical & Scientific Department officesNPC doctors will be able to request imaging and laboratory services and discussresults with LOCOG medical services clinicians. The imaging reporting room in thepolyclinic will be available to team doctors to review scans and films.Referrals to hospitals can only be made by LOCOG medical personnel. NPC doctorswill be able to accompany team members and discuss management with the admittingdoctor at the hospital.4.2.9 Language servicesProfessional interpreters will provide simultaneous interpretation in English, French,Spanish, Russian and Arabic for the daily Chefs de Mission meetings at theParalympic Village.Language volunteers will provide all ad hoc conversation facilitation at competitionvenues and the Paralympic Village. We will endeavour to provide support on allmajor languages identified by different client groups.Out of normal working hours, in emergencies and in the case of rare languages, a 24-hour over-the-phone interpretation service will also be available.4.2.10 NPC Services CentresThe NPC Services Centres will be located in the Residential Zone of each ParalympicVillage and are designed to centralise and facilitate communication and servicesbetween LOCOG and the NPCs. Trained staff will be available to offer generalinformation and coordinate issue resolution.London 2012 – NPC Chefs de Mission Dossier91
LOCOG functional areas will be available to offer specialised information to NPCs.The LOCOG NPC Relations and NPC Assistants Programme offices, as well as the IPCNPC Delegation Relations Office, will also be located within the NPC Services Centrein the Paralympic Village.Hours of operationPre-opening period (20–21 August 2012) 08:00–20:00Villages opening period (22 August – 11 September 2012) 07:00–23:00Closing (12 September 2012) 07:00–18:00In the case of out-of-hours emergencies (23:00–07:00), NPCs may contact the nightduty staff by phoning the NPC Services Centre front desk.NPC Services Centre functional area desksThe following desks will be located in the NPC Services Centre in the ParalympicVillage:Front desk- General information and issue resolution;- Mail and information distribution;- Reservation of bookable meeting rooms;- Distribution of participation certificates and medal boxes; and- Distribution of ceremonies marching passes and complimentary sport tickets.Arrivals and Departures desk- Arrivals and departures information and issue resolution; and- Issue resolution for misplaced or delayed baggage.Catering desk- Meal coupon sales;- Booking of Athlete Venue Meals (AVMs);- Catering for meetings in the Village; and- Issue resolution.Logistics desk- UPS customer services including receipt, storage, delivery and shipping of NPCfreight;- Customs information and freight forwarding service;London 2012 – NPC Chefs de Mission Dossier92
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RLondon 2012Chefs de Mission Dossie
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3.4.4 Commodity-specific informatio
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5.2.10 Ceremonies .................
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1. IntroductionSince the inception
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1 May Distribution of tickets begin
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dates and publications. Important u
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2.2 Pre-Games Training Camps (PGTCs
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Village. Each training venue will r
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are not eligible in any Sport to be
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A Classification Information Desk w
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3. Pre-Games and arrivals3.1 Accred
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3.1.2 Submission of London 2012 Par
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Photograph format- Digital image fi
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Use of the Pre-Valid Card as an ent
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class status of an athlete after 15
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validation process at an accreditat
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AsAdditional Team OfficialsOwn spor
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Upgrade cardCategory Function Venue
Page 42 and 43: 3.2 NPC Support Grants3.2.1 Support
Page 44 and 45: LOCOG, in consultation with the IPC
Page 46 and 47: agencies/bookers be made responsibl
Page 48 and 49: Dates of servicesLOCOG’s Paralymp
Page 50 and 51: Domestic flightsDelegates arriving
Page 52 and 53: 3.3.10 Arrivals at other ports of e
Page 54 and 55: Airport parking outside of LOCOG tr
Page 56 and 57: LOCOG Logistics has a Customs and F
Page 58 and 59: Admission process will need to be r
Page 60 and 61: Freight delivery windows datesVilla
Page 62 and 63: 4. Secure load pass: after screenin
Page 64 and 65: UPS will also operate a shop inside
Page 66 and 67: NPCs from an EU member state must s
Page 68 and 69: LOCOG will arrange the safe storage
Page 70 and 71: Horses arriving into the UK from a
Page 72 and 73: Horses arriving into theUK from a t
Page 74 and 75: 4. Settling in4.1 Paralympic Villag
Page 76 and 77: soon as possible, so that the Villa
Page 78 and 79: The Village Welcome Centres will be
Page 80 and 81: an appropriate level of service. Gu
Page 82 and 83: When leaving the Welcome Centre, tr
Page 84 and 85: NPC office space, medical space, wo
Page 86 and 87: Village medicalequipment sharps bin
Page 88 and 89: - Laundry delivered from 07:00-12:0
Page 90 and 91: Alternative dining optionsAdditiona
Page 94 and 95: - Scheduling of inter-venue transfe
Page 96 and 97: the volunteer. We will be encouragi
Page 98 and 99: Sport Viewing Room (SVR)The Sport V
Page 100 and 101: Calling centreTelephones will be pr
Page 102 and 103: 4.3 Paralympic Villages policies an
Page 104 and 105: and beers for any official receptio
Page 106 and 107: The Paralympic Rowing Village does
Page 108 and 109: NPC administrative and medical spac
Page 110 and 111: Inter-Village Connection Service (I
Page 112 and 113: Athlete fitness and sport recreatio
Page 114 and 115: will be managed according to needs,
Page 116 and 117: - Bookable meeting rooms;- Multi-fa
Page 118 and 119: NPC Services deskAn NPC Services de
Page 120 and 121: 4.6 Grooms’ accommodationThe Groo
Page 122 and 123: 4.8 Rate CardRate Card offers a ran
Page 124 and 125: Terms and rental periods for vehicl
Page 126 and 127: Prior to departure, an authorised p
Page 128 and 129: UK TV licence paymentNPCs planning
Page 130 and 131: 4.9.3 InternetInternet lounge in th
Page 132 and 133: MedalsSchedulesBackgroundRecordsTra
Page 134 and 135: 22 August 2012 - 6 September 201222
Page 136 and 137: Address:Grange St Paul’s Hotel10
Page 138 and 139: Rooming listsNPCs will be responsib
Page 140 and 141: 2. Training and competition service
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are referred to as the ‘peak’ s
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Converted single-deck low floor bus
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- Goalball (single-deck bus);- Voll
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NPC-dedicated vehicle management an
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Permit Check Points (PCPs) and Traf
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5.2.17 Rate Card vehiclesRate Card
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The mechanism for how NPC clients w
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There will also be Paralympic Trans
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5.4 International Dignitary Program
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5.4.6 TransportHeads of State or Go
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The Olympic and Paralympic Coordina
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Where TA system vehicles run from w
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5.6 Medical services5.6.1 Paralympi
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Spectator medical servicesSpectator
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5.7 Anti-DopingLOCOG is committed t
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5.8 Ceremonies5.8.1 Opening and Clo
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5.9 Press services and facilities5.
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The Technology help desk, Spectrum
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The Media Transport Mall will also
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Mixed Zone operationsMixed Zone acc
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5.10 Ticketing and spectator access
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complete programme details and oper
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the Paralympic Rowing Village or th
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5.11 Brand protection5.11.1 Use of
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5.11.5 Brand protectionLOCOG takes
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NPCs may use and display their NPC
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NPCs will be responsible for the to
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They will also be able to proceed d
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6.3 Settling accountsNPCs will be r
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8. Contact detailsNPC Services and
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