Chefs de Mission Dossier

Concierge serviceInfo +Lost/replacementkeyInternet accessLounge andmeeting facilitiesBeveragesEach resident centre will also work as a concierge service desk.Resident centre staff and volunteers will be trained to provideVillage residents with basic tourist information about London.Info + terminals and printers will be available in each residentcentre.If a resident requires assistance to gain entry to his/her roomdue to lost keys or problems with door locks, resident centrestaff will resolve the issue once authorisation has been receivedfrom the NPC’s Chef de Mission or proxy designee.Replacement of a lost or damaged key will cost £25.Internet access will be available at each resident centre.All resident centres will have comfortable lounge facilities withtelevisions with Paralympic feed which are available to allresidents.Vending machines with a variety of beverages will be availablefree of charge to residents.Personal towelexchangeResidents will be able to exchange dirty towels for cleantowels.Ice SupplyPlease note that ice will be available free of charge from ice machines located in eachblock.Bed linen and towel changesEach resident will be provided with two bath-sized towels which will be changedevery two days. Bed linen will be changed every four days.Laundry serviceA free-of-charge serviced laundry will be provided for all residents in the ParalympicVillage. All residents will be supplied with two laundry bags – one for white clothesand one for coloured items of clothing. Residents will be responsible for ensuring thatappropriate colours are in the appropriate bag.Laundries will operate from 07:00–22:00 every day. Residents may drop off theirindividual laundry bags at the serviced laundry located within most buildings. Laundryservice times are as follows:London 2012 – NPC Chefs de Mission Dossier86