Chefs de Mission Dossier

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- Scheduling of inter-venue transfer of NPC freight of single pallet loads or smaller;and- Issue resolution.Finance desk- NPC account resolutions and payment processing; and- Issue resolution.Rate Card desk- Rate Card customer service including orders and payments;- Check-in and check-out of Rate Card items;- Delivery of portable Rate Card items; and- Issue resolution.Transport desk- Schedule and service information;- NPC-dedicated vehicle management;- T3 vehicle reservation;- Ceremonies service information;- Public transport information; and- Issue resolution.IPC NPC Delegation Relations OfficeThe IPC NPC Delegation Relations department will have an office and a meeting roomin the NPC Services Centre and IPC staff will be available for all NPC enquiries.Uniform Information deskThe IPC will use this area of the NPC Services Centre for the inspection and approvalof marks on NPC uniforms.4.2.11 NPC AssistantsNPC Services and Relations will assign a team of volunteers to provide skilledoperational support to each NPC. The role of an NPC Assistant will combine driving,administration and language support.London 2012 – NPC Chefs de Mission Dossier93
QuotasAssistants will be assigned to each delegation according to its delegation size (Aa,Ab, Ac, Am and Ao). As shown in the table below, there is a separate Assistantallocation for delegations competing in Sailing and Rowing. The number of Assistantsin these cases is based on the number of competing athletes only.Delegation size NPC Assistants Sailing competing1–10 3athletesNPC Assistants11–50 4 1–3 251–100 6 4+ 3101–200 10 Rowing competing201–300 12athletesNPC Assistants301–400 18 1–3 2401+ 20 4+ 3RolesNPC Assistants will help with delegation arrivals and departures, Villages check-inand check-out, support the transfer of athletes to the Team Welcome Ceremony,Opening and Closing Ceremonies, provide administrative and linguistic support inNPC offices, drive NPC-dedicated and Rate Card vehicles, and perform other dutiesas requested by NPCs. Each NPC will determine the specific responsibilities andduties of NPC Assistants in accordance with policies and procedures outlined byLOCOG.Recruitment and trainingNPC Assistants, recruited for their language skills, local knowledge, driving ability,availability and positive attitudes, will participate in an extensive pre-Games trainingprogramme beginning in July 2011 and continuing until June 2012. Training willinclude an overview of the Paralympic Movement, the structure and Games-timeoperations of an NPC, LOCOG policies and procedures, as well as sport, transport,venues and Paralympic Village operations.Assignment of NPC Assistants to a delegationBy June 2012, NPC Relations will provide each NPC with information about itsassigned assistants. The matching of each volunteer to an NPC will be based on boththe needs and skills requested by the NPC and the language expertise/experience ofLondon 2012 – NPC Chefs de Mission Dossier94
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RLondon 2012Chefs de Mission Dossie
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3.4.4 Commodity-specific informatio
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5.2.10 Ceremonies .................
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1. IntroductionSince the inception
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1 May Distribution of tickets begin
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dates and publications. Important u
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2.2 Pre-Games Training Camps (PGTCs
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Village. Each training venue will r
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are not eligible in any Sport to be
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A Classification Information Desk w
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3. Pre-Games and arrivals3.1 Accred
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3.1.2 Submission of London 2012 Par
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Photograph format- Digital image fi
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Use of the Pre-Valid Card as an ent
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class status of an athlete after 15
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validation process at an accreditat
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AsAdditional Team OfficialsOwn spor
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Upgrade cardCategory Function Venue
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3.2 NPC Support Grants3.2.1 Support
Page 44 and 45: LOCOG, in consultation with the IPC
Page 46 and 47: agencies/bookers be made responsibl
Page 48 and 49: Dates of servicesLOCOG’s Paralymp
Page 50 and 51: Domestic flightsDelegates arriving
Page 52 and 53: 3.3.10 Arrivals at other ports of e
Page 54 and 55: Airport parking outside of LOCOG tr
Page 56 and 57: LOCOG Logistics has a Customs and F
Page 58 and 59: Admission process will need to be r
Page 60 and 61: Freight delivery windows datesVilla
Page 62 and 63: 4. Secure load pass: after screenin
Page 64 and 65: UPS will also operate a shop inside
Page 66 and 67: NPCs from an EU member state must s
Page 68 and 69: LOCOG will arrange the safe storage
Page 70 and 71: Horses arriving into the UK from a
Page 72 and 73: Horses arriving into theUK from a t
Page 74 and 75: 4. Settling in4.1 Paralympic Villag
Page 76 and 77: soon as possible, so that the Villa
Page 78 and 79: The Village Welcome Centres will be
Page 80 and 81: an appropriate level of service. Gu
Page 82 and 83: When leaving the Welcome Centre, tr
Page 84 and 85: NPC office space, medical space, wo
Page 86 and 87: Village medicalequipment sharps bin
Page 88 and 89: - Laundry delivered from 07:00-12:0
Page 90 and 91: Alternative dining optionsAdditiona
Page 92 and 93: Laboratory servicesPhysiotherapyPod
Page 96 and 97: the volunteer. We will be encouragi
Page 98 and 99: Sport Viewing Room (SVR)The Sport V
Page 100 and 101: Calling centreTelephones will be pr
Page 102 and 103: 4.3 Paralympic Villages policies an
Page 104 and 105: and beers for any official receptio
Page 106 and 107: The Paralympic Rowing Village does
Page 108 and 109: NPC administrative and medical spac
Page 110 and 111: Inter-Village Connection Service (I
Page 112 and 113: Athlete fitness and sport recreatio
Page 114 and 115: will be managed according to needs,
Page 116 and 117: - Bookable meeting rooms;- Multi-fa
Page 118 and 119: NPC Services deskAn NPC Services de
Page 120 and 121: 4.6 Grooms’ accommodationThe Groo
Page 122 and 123: 4.8 Rate CardRate Card offers a ran
Page 124 and 125: Terms and rental periods for vehicl
Page 126 and 127: Prior to departure, an authorised p
Page 128 and 129: UK TV licence paymentNPCs planning
Page 130 and 131: 4.9.3 InternetInternet lounge in th
Page 132 and 133: MedalsSchedulesBackgroundRecordsTra
Page 134 and 135: 22 August 2012 - 6 September 201222
Page 136 and 137: Address:Grange St Paul’s Hotel10
Page 138 and 139: Rooming listsNPCs will be responsib
Page 140 and 141: 2. Training and competition service
Page 142 and 143: are referred to as the ‘peak’ s
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Converted single-deck low floor bus
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- Goalball (single-deck bus);- Voll
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NPC-dedicated vehicle management an
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Permit Check Points (PCPs) and Traf
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5.2.17 Rate Card vehiclesRate Card
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The mechanism for how NPC clients w
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There will also be Paralympic Trans
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5.4 International Dignitary Program
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5.4.6 TransportHeads of State or Go
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The Olympic and Paralympic Coordina
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Where TA system vehicles run from w
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5.6 Medical services5.6.1 Paralympi
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Spectator medical servicesSpectator
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5.7 Anti-DopingLOCOG is committed t
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5.8 Ceremonies5.8.1 Opening and Clo
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5.9 Press services and facilities5.
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The Technology help desk, Spectrum
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The Media Transport Mall will also
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Mixed Zone operationsMixed Zone acc
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5.10 Ticketing and spectator access
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complete programme details and oper
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the Paralympic Rowing Village or th
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5.11 Brand protection5.11.1 Use of
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5.11.5 Brand protectionLOCOG takes
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NPCs may use and display their NPC
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NPCs will be responsible for the to
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They will also be able to proceed d
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6.3 Settling accountsNPCs will be r
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8. Contact detailsNPC Services and
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IVTSLCCL&DLHRLLEZLOCOGLTLMDSMHRAMPC
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Chefs de Mission Dossier

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