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Science, Strategy and War The Strategic Theory of ... - Boekje Pienter

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Drawing together these tenets, Garwin <strong>of</strong>fers the definition that ‘a learningorganization is an organization skilled at creating, acquiring, interpreting, transferring, <strong>and</strong>retaining knowledge, <strong>and</strong> at purposefully modifying its behavior to reflect new knowledge<strong>and</strong> insights’ 169 . Boyd’s views on the required organizational features <strong>of</strong> an organization inconstant or at least potential conflict <strong>and</strong> operating in uncertainty are close to the ‘LearningSchool’ <strong>of</strong> strategic management. Mintzberg, et al, note that the organizational capacity tolearn is essential for pr<strong>of</strong>essional-type organizations, that operate in highly complexenvironments, where the knowledge required to create strategy is widely diffused, or thatface truly novel situations, <strong>and</strong>/or that operate in dynamic <strong>and</strong> unpredictableenvironments 170 . Adaptability <strong>and</strong> flexibility, for which learning is essential, is the definingparameter for corporate success, i.e., long-term survival 171 . In a very Boydian passage,<strong>War</strong>ren Bennis notes thatif we view organizations as adaptive, problem-solving, organic structures, then inferencesabout effectiveness have to be made, not from static measures <strong>of</strong> output, but on the basis <strong>of</strong>the processes through which the organization approaches problems. <strong>The</strong> measure for healthis flexibility, the freedom to learn through experience, the freedom to change with changinginternal <strong>and</strong> external circumstances 172 .In Organic Design for Comm<strong>and</strong> <strong>and</strong> Control Boyd argues for a permissive <strong>and</strong> loosely structuredorganization, <strong>and</strong> again his view is in accordance with organization theory developed in theseventies <strong>and</strong> eighties. Chris Argyris <strong>and</strong> Donald Schon for instance suggested in 1978 that aloosely structured organization, unfettered by rigid internal hierarchies <strong>and</strong>overspecialization, would be more amenable to a free internal debate that would facilitateorganizational learning <strong>and</strong> so facilitate change 173 . Others agree, noting that this <strong>and</strong> thefeatures listed in the table on page 116 are both characteristic as well as the determiningparameters for the organizational learning capability 174 : Several authors have since thenidentified specific facilitators for learning <strong>and</strong> tools an organization can implement 175 .Facilitators for learning include a broad base <strong>of</strong> contributors <strong>and</strong> data sources; a process forsharing diverse perspectives <strong>and</strong> points <strong>of</strong> view <strong>and</strong> a willingness to embrace contradictory<strong>and</strong> unexpected findings; quick feedback; <strong>and</strong> forums for brainstorming in which new ideasare generated <strong>and</strong> creative thinking should be stimulated. When organizations interpretacquired information, they should adopt a dialectic mode in which various views are debated<strong>and</strong> tested. When information is transformed into action, new approaches must be tried,even when they result in some mistakes <strong>and</strong> failures 176 .169 Ibid, p.11. Interestingly Garwin, pp.20-28, distinguishes three stages <strong>of</strong> learning that resemble threeelements <strong>of</strong> the OODA loop: acquiring information, interpreting information <strong>and</strong> applyinginformation.170 Mintzberg, <strong>Strategy</strong> Safari, p.229.171 Garwin, p.9172 Cited in Garwin, p.9.173 Chris Argyris <strong>and</strong> Donald Schon, Organizational Learning: A <strong>The</strong>ory <strong>of</strong> Action Perspective (Addison-Wesley, Reading, Mass), 1978, pp. 38-39, 143, 145.174 Adapted from J.Edward Russo & Paul J.H. Schoemaker, Winning Decisions (Doubleday, New York,2002), pp.227-28.175 Garwin, p.42.176 Ibid,pp.28-43.115

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