Proceedings of the 12th European Conference on Knowledge ...

Françoise de Viron, Thomas Lederer, Tanguy De Jaegere and Alain Vas
Potential fur<strong>the</strong>r research questions deriving from <strong>the</strong>se limitations include <strong>the</strong> following:
How is tacit knowledge made explicit in <strong>the</strong> process <strong>of</strong> knowledge strategy definition?
What part <strong>of</strong> knowledge is being left out <strong>of</strong> <strong>the</strong> process <strong>of</strong> definition because <strong>of</strong> its difficulty to be
explained?
How does <strong>the</strong> actor’s tacit knowledge influence <strong>the</strong>m when discussing and making choices about
which knowledge should be developed?
Acknowledgments
This article was developed thanks to <strong>the</strong> kind collaboration <strong>of</strong> McKinsey and Company, particularly in
<strong>the</strong> Knowledge Center in Belgium.
7. Appendix
7.1 Appendix I: Interview questions
7.1.1 Preliminary general interview guidelines
1. How is <strong>the</strong> Belgian Knowledge Centre (and o<strong>the</strong>rs) organised?
2. Who are <strong>the</strong> people (background, pr<strong>of</strong>ile) working at a Knowledge Centre?
3. What are <strong>the</strong> roles <strong>of</strong> <strong>the</strong> experts?
4. How do <strong>the</strong>y manage <strong>the</strong>ir roles?
7.1.2 Specific interviews guidelines
1. What’s your role?
2. How do you share your time between <strong>the</strong> different activities as knowledge
identification/acquisition/creation/delivery?
3. Are you involved in identification/selection <strong>of</strong> knowledge domains/blocks (Knowledge Intensive
Projects (KIP), Knowledge Initiatives …)? How?
4. Could you describe this identification? How and where does it take place? With whom?
5. Could you illustrate your ‘practices’ (examples <strong>of</strong> KIP topics, Knowledge day, Leadership call,
‘Practice Olympics’, Knowledge Initiatives …)?
6. How does <strong>the</strong> physical presence <strong>of</strong> ‘practices’ influence knowledge projects? (Examples <strong>of</strong>
projects that have been influenced by informal contacts)
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