Proceedings of the 12th European Conference on Knowledge ...

Table 1: Research flowchart
3. Ranking
Factors
Organizational culture
Manouchehr Ansari et al
Trust 4.6
Cooperation 5.67
Open atmosphere 6.03
Learning from mistakes 5.54
Innovation 5
Knowledge share 5.98
Organizational structure
decentralization 6
low formalization 5.90
Communicational channels 5.03
Team work 5.45
Human resources
Creativity 4
Verbal skills 4.5
T – Shape skills 3.45
IT Infrastructure
Access to network and hardware infrastructure 5.07
Availability <strong>of</strong> s<strong>of</strong>tware 5.5
Flexibility 4.75
Information Technology Staff 4.5
Collaboration technologies 4
Strategy & Leadership
Knowledge Strategy 5.03
reward policies 4.63
Top management support 6.73
The average <strong>of</strong> importance
degree
After analyzing <strong>the</strong> relative importance <strong>of</strong> indexes in each category (factor) we identified <strong>the</strong> ranking <strong>of</strong>
<strong>the</strong> factors too. Using Fridman Test we can see that <strong>the</strong>re is a significant difference in <strong>the</strong> importance
<strong>of</strong> <strong>the</strong> factors according to <strong>the</strong> experts participated in <strong>the</strong> panel. Table 2 shows <strong>the</strong> results <strong>of</strong> <strong>the</strong>
25