Information and Knowledge Management using ArcGIS ModelBuilder

Luigi Lavazza
The former can be derived from the latter, observing cause-effect relations in the process that are
the object of the evaluation.
Table 1: Local evaluation of the local process automation: quality focuses
Quality Quality focus Evaluation time(s)
Number of procedure instances carried out in the After process automation;
Efficiency
observation period
Procedure execution time
difference
After process automation;
difference
Number of observable states
After process automation;
difference
Transparency
Amount of information types made available Difference
Completeness and timeliness of the available information
After process automation;
difference
Number of automated activities Difference
Simplification
Resource usage
Resource
savings
Number of eliminated activities Difference
Paper documents eliminated (number, types, instances) Difference
Standardized data types Difference
Amount of human resources employed (in the whole
process)
After process automation
Delay in monitoring the amount of human resources
employed
After process automation
Amount of the different types of resources employed (in the
whole process)
Difference
Table 2: Evaluation of external effects of PA process automation: quality focuses
Quality Quality focus External perception
Efficiency Procedure execution time Service completion time
Transparency Number of observable states Service state (e.g., % completed)
Amount of information types made available Detailed state information
Completeness and timeliness of the available
information
Real-time service monitoring
Simplification Number of automated activities
Decreased amount of interactions and trips
to the PA offices
Number of eliminated activities
Decreased amount of interactions and trips
to the PA offices
Paper documents eliminated (number, types,
instances)
Less trivial work to do; less paper to handle
Standardized data types Ease of interaction
By employing the effort saved thanks to
Resource Amount of human resources employed (in the automated and cancelled activities, it is
usage
whole process)
possible to increase the amount and quality
of provided services.
Resource
savings
Amount of the different types of resources
employed (in the whole process)
Less expensive services. On the long term,
a more cost effective organization of the
whole administration.
3.2 Procurement process automation
The evaluation of the procurement process automation addressed the comparison of the situation
after the introduction of a specific e-procurement platform with the previous situation, characterized by
procurement processes carried out either “manually” or with some support from commercial, non
specific e-procurement tools.
Six goals were defined, differing with respect to the addressed quality. The goals were defined as
follows, according to the usual GQM format:
Purpose: evaluation
Object: the procurement process
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