Information and Knowledge Management using ArcGIS ModelBuilder

Michal Pivnička
necessary calculation and its interpretation, a more detailed breakdown of activities to be carried out,
setting an alarm, etc. It is also possible to add links to important information. An Assessment tab is
used to supplement qualitative information. The Collaboration tab allows for superior utilization of
human capital, because different users can access and contribute high quality information to help in
problem solving. This means that important activities for objective attainment can become more
efficient. In addition, recommendations may include feedback.
3.1.4 Alarms
Alarms indicate the status of the default KPI for an objective, not for all KPIs in the objective.
(Chhabra 2005) Such Alarms display whether the actual data are acceptable, marginal or at an
unacceptable level. Their spacing can be adjusted according to the needs of the company. Any
missing data are marked in gray. Actual results are compared with the plan, budget or forecast data.
By clicking on an alarm, one can bring up detailed picture objectives and KPIs.
3.2 The design process for oracle balanced scorecard
The most important, and probably the most difficult, step is to devise the Balanced Scorecard. This
implies a thorough understanding of the vision and corporate strategy, and expression of strategy by
using the Strategy Map. Strategy is expressed as a set of objectives with cause-and-effect linkages
between them. Prior to entering Scorecards onto the system, clarity must exist pertaining to all
Objective Groups, objectives, measures and dimensions. There should be a Strategy Map and a list
of all the things mentioned above. The subsequent insertion of a Scorecard into Oracle Balanced
Scorecard is actually a very simple task for an experienced user. Scorecards and their components
can be entered onto a system by every user that has been assigned the role of Designer. They create
all the elements required to build a Scorecard, which is why they must have a very good knowledge of
the strategy and BSC. Ideally, they ought to be present at their creation.
A Designer must know the requirements of Viewers. Any Viewer who uses an information system
desires clearly displayed information relevant to their work (their objectives to achieve). A Designer
has to shape and make available a presentation of data that Viewers require and in the form they
need it. The application provides feedback and an overview of current progress in their daily activities.
Viewers’ requirements are important when it comes to designing custom views. Should the Designer
also be the Viewer, naturally everything is easier. However, if the Designer produces Scorecards for
other Viewers, good communication is necessary between both parties for the latter to accurately
convey their needs. This requires all individuals to uniformly interpret the actualities in existence. The
Scorecard should not contain information unnecessary for the Viewer, thereby eliminating any
confusion over information. The Viewer merely focuses attention on critical data and information.
Each Scorecard is composed of at least one Objective Group that contains thematically similar
objectives. Furthermore, each objective must contain at least one KPI and differing dimensions (see
figure 9).
Figure 9: Structure of a scorecard
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