Information and Knowledge Management using ArcGIS ModelBuilder

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References Michal Pivnička Collis, D. J. and Montgomery, C. A. (2008) Competing on Resources, Harvard Business Review, July – August. Chhabra, S. (2005) 11i Balanced Scorecard Ed 2: Student Guide, Oracle. Kaplan, R. S. and Norton, D. P. (2007) Balanced Scorecard. Strategický systém měření výkonnosti podniku, Management Press, Praha. Kaplan, R. S. and Norton, D. P. (2010) Efektivní systém řízení strategie, Management Press, Praha. Kaplan R. S. and Norton, D. P. (2004) Strategy map, Harvard Business School Publishing Corporation, Boston. Sodomka, P. and Klčová, H. (2011) Informační systémy v podnikové praxi, Computer Press, Brno. Voříšek, J. (2008) Principy a modely řízení podnikové informatiky, Oeconomica, Praha. 552
Challenges in Business Case Development and Requirements for Business Case Frameworks Bart-Jan van Putten 1, 2 , Franziska Brecht 1 , and Oliver Günther 1 1 Institute of Information Systems, Humboldt-Universität zu Berlin, Germany 2 SAP Research Dresden, Germany bart-jan.van.putten@sap.com franziska.brecht@wiwi.hu-berlin.de Abstract: Business cases (BC) are often used to support information systems (IS) investment evaluation. Unfortunately, business case development (BCD) is a complex task, especially identifying and quantifying the benefits of a proposed investment. Although today’s business case frameworks (BCF) support BCD to some extent, they have several limitations. Based on a case study and interviews with BC developers, this study further investigates challenges in BCD, describes limitations of BCF and reveals opportunities for the improvement of BCF. Thus, a starting point is provided for user-centred designers and engineers who aim to develop better tool support for BCD. The results of the study show that the general focus areas should be (1) the support for reuse of BC components, (2) enabling adaptation and maintenance of BCs over longer periods of time, and (3) improving the collaboration among BC stakeholders. More specifically, the interviewees argue that more support is needed for market potential estimation, determining information quality, clarifying reasoning, and the reuse of structure. Keywords: IS, IT, investment, evaluation, business case, cost-benefit analysis, ROI 1. Introduction Due to the high expenditures on information systems (IS), it is common practice that companies evaluate IS investment proposals. ‘Cost-benefit analyses of information systems’ (Sassone 1988), ‘ex-ante information system evaluations’ (Walter & Spitta 2004), and ‘IT business cases’ (Brugger 2009) play an important role in supporting investment decision making. A business case (BC) consist of qualitative and quantitative descriptions of benefits, costs and risks of each proposed investment alternative (Farbey et al. 1999a). Although some researchers and practitioners use different terminology, the meaning and intentions of the components are generally the same, cf. (Brugger 2009; Gambles 2009; Schmidt 2009). The development of a BC is a complex task. According to Schmidt (2003), “a short list of what it takes to produce a good IT BC holds few surprises: one needs to be thorough (track down all possible impacts, costs, and benefits), clear and logical (articulate the cause and effect chain that leads to each cost/benefit impact), objective (unbiased, including everything that is material, good or bad) and systematic (have good models and rules for finding and summarizing values). Financial talent also helps as does a solid grasp of the interplay between IT capacity, service levels, user needs, and IT resource requirements”. Today’s business case frameworks (BCF), such as document guidelines and spreadsheet templates, support business case development (BCD) to some extent, but have several limitations. The aim of the study at hand is to better understand challenges in BCD, to describe the limitations of BCF and to reveal opportunities for improvement of BCF. This should provide a starting point for user-centred designers and engineers who aim to develop better tool support for BCD. The structure of this paper is as follows: in section 2, a background for BC, BCD and BCF is provided. In section 3, the research approach is described. Section 4 summarizes the results of the case study. Based on that, section 5 proposes three solution areas for BCD support. Section 6 reports on the results of interviews with BC developers and section 7 concludes this paper. 2. Background 2.1 Business cases A BC is a recommendation to decision makers to take a particular course of action for the organisation, supported by an analysis of benefits, costs and risks (...), with an explanation of how it can best be implemented (Gambles 2009). It documents the relevant facts and situational analysis, 553
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Proceedings of the 5th European Con
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Contents Paper Title Author(s) Page
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Paper Title Author(s) Page No. Cont
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Preface The 5th European Conference
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Dr Jorge Ricardo da Costa Ferreira
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LSE while working at the British St
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Minna Isomursu, PhD, is a research
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Elmarie Papageorgiou is a Senior Le
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Information and Knowledge Managemen
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João Agrela et al. So modeling bec
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João Agrela et al. ETRS 89 project
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João Agrela et al. (accidents) tha
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Figure 8: Final model João Agrela
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João Agrela et al. outputs and res
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System Integration Model Based on O
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Kamsuriah Ahmad, Azwan Mohamed and
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Kamsuriah Ahmad, Azwan Mohamed and
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Building Virtual Communities on top
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Cuneyt Gurcan Akcora, Barbara Carmi
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References Cuneyt Gurcan Akcora, Ba
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Karen Anderson, Göran Samuelsson a
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Developing a Model for Assessing IT
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Mohammad Abooyee Ardakan et al. Fig
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Mohammad Abooyee Ardakan et al. cor
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Investigating the Relationship of M
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Mohammad Abooyee Ardakan, Babak Soh
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Table 3: Goodness of fit indices Mo
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Evaluation of ICT Investment in Hea
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Figure 1: Search strategy for syste
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A. Arviansyah, Egon Berghout and Ch
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Managerial A. Arviansyah, Egon Berg
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The Uses of Business Outcomes for I
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Dawit Asmelash Measurability of th
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Dawit Asmelash affected business pr
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Business Units HR Sales Step 2 Iden
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Dawit Asmelash In this case, at thi
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Data Governance in Practice: The SM
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Carolyn Begg and Tom Caira Our rese
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Carolyn Begg and Tom Caira In the f
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Carolyn Begg and Tom Caira Decision
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Carolyn Begg and Tom Caira SMEs nee
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Fergal Carton et al. The language u
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Fergal Carton et al. 2008) to abstr
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Payment integration (payment produc
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Fergal Carton et al. Kim,C., Mirsob
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Walter Castelnovo devised for, have
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Walter Castelnovo the potential ris
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Walter Castelnovo allow the informa
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Walter Castelnovo Risk assessment,
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Embedding Human Values Into Informa
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Sunil Choenni, Peter van Waart and
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Evaluating the Role and Potential o
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Renata Paola Dameri For these reaso
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Final assessment and evaluation. Re
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Renata Paola Dameri STRATEGIC GOALS
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Renata Paola Dameri To clearly com
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ICT and PA: A Marriage Made in Heav
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Maria Concetta De Vivo, Alberto Pol
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Jan Devos, Hendrik Van Landeghem an
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References Jan Devos, Hendrik Van L
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Luciana Duranti and Adam Jansen Dig
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Luciana Duranti and Adam Jansen A
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References Luciana Duranti and Adam
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Kate Dymoke-Bradshaw and Ann Brown
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Graham Fletcher and Marie Cahillane
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How Open Source Software Products:
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Chiara Friso, Valentina Lenarduzzi,
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Il giornale elettronico (Trivella,
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Yuwanuch Gulatee and Barbara Combes
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Table 1: Wholly online participants
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Florian Hamel, Thomas Ph. Herz, Fal
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Martin Hill, John Salt and Graham F
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Transforming Information to Knowled
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Vered Holzmann and Ben Holzmann Tot
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Vered Holzmann and Ben Holzmann kno
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Vered Holzmann and Ben Holzmann Prz
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Grant Howard and Sam Lubbe High-lev
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3. Theoretical discussion 3.1 Green
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Grant Howard and Sam Lubbe 3.6 Envi
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Grant Howard and Sam Lubbe Easterbr
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Evaluating ICT Based Services for O
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Minna Isomursu and Marja Harjumaa t
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4.2 Challenges with research method
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Minna Isomursu and Marja Harjumaa b
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The Geography of Criminality - Info
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Intelligence Paulo João, Jorge Fer
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4.1 Crime hot-spots Paulo João, Jo
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Paulo João, Jorge Ferreira and Jos
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Mobile Virtual Network Operator Inf
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Hallur Leivsgarð Joensen and Torbe
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Björn Johansson and Linda Bergkvis
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A Fair Partnership Model by Sharing
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Ghassan Kbar 2. Partnership and VC
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Ghassan Kbar Entering state of the
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Ghassan Kbar Saudi-chamber, (2011)
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Ghassan Kbar and Abdul Aziz AlDusar
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Dong-Hyun Kim and Hyun-Joo Kim We i
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Dong-Hyun Kim and Hyun-Joo Kim As a
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Dong-Hyun Kim and Hyun-Joo Kim We m
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Erdem Kirkbesoglu and Gizem Ogutcu
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Portfolio Management in Non-Profit
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Bert Kleersnijder and Egon Berghout
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Why is an IS Project Late? - A Case
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2. The project 2.1 Background and r
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Juha Kontio Phase In stallation Ope
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Table 2: Identified reason of the p
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Juha Kontio There are also reasons
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2. Performance review model for NDP
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Misoo Kwon Among the review indicat
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Type Average time saved Misoo Kwon
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Luigi Lavazza In conclusion, when a
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Luigi Lavazza The former can be de
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Luigi Lavazza For each process, we
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6. Conclusions Luigi Lavazza When e
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eBusiness Model Design and Evaluati
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Monika Magnusson categories of busi
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Monika Magnusson Business Model Ele
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5.2 Guiding questions Monika Magnus
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Monika Magnusson Hay, M. and Kamsha
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Monika Magnusson and Marie-Therese
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4.3 Goals at the project level Moni
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Alignment in Enterprise Architectur
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Thanos Magoulas, Aida Hadzic, Ted S
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3.4 Infological alignment Thanos Ma
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Panagiotis Manolitzas et al. to Gov
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Panagiotis Manolitzas et al. Anothe
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Table 1: Criteria weights and satis
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Panagiotis Manolitzas et al. Satisf
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Understanding the Impact of Knowled
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Magdeline Mashilo and Tiko Iyamu Ac
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Magdeline Mashilo and Tiko Iyamu Cu
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Magdeline Mashilo and Tiko Iyamu Th
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Magdeline Mashilo and Tiko Iyamu Ho
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2. Literature review 2.1 The Batik
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Nor Laila Md Noor and Ariza Nordin
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Nor Laila Md Noor and Ariza Nordin
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Isolated Strategies Nor Laila Md No
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HOT-fit Evaluation Framework: Valid
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Maryati Mohd Yusof In order to vali
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Maryati Mohd Yusof Further framewor
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Maryati Mohd Yusof Kaplan, B., and
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Gunilla Myreteg social context (Orl
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Gunilla Myreteg needed routine. Ano
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Gunilla Myreteg used, which in turn
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Environmental Scanning Practice of
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Roslina Othman and Siti Rohimi Hame
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5. Conclusion Roslina Othman and Si
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Understanding Financial and non-Fin
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Elmarie Papageorgiou and Herman de
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Type of non-financial information a
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Shabnam Pasandide, Abbas Toloie Esh
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Can eGovernment Systems Bridge the
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Higher quality of services Elias Pi
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Elias Pimenidis, Lazaros Iliadis, a
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Elias Pimenidis, Lazaros Iliadis, a
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Contributions to the Measurement an
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Rui Alexandre Pires and Maria do C
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assessment Rui Alexandre Pires and
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Rozilawati Razali and Mahamsiatus K
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Figure 1: Research design 3.2 Phase
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David Sammon, Tadhg Nagle and John
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Teresa Santos, Ségio Freire and Jo
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Reflections on the Role of the Lect
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3. Reflective practice Elsje Scott,
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Elsje Scott, Peter Weimann and Nata
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Elena Serova traditional ERP manage
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Elena Serova Increase in percentag
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9. Conclusion Elena Serova At prese
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Sharina Tajul Urus, Alemayehu Molla
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4.2 Description of feral systems Sh
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Sharina Tajul Urus, Alemayehu Molla
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Type Sharina Tajul Urus, Alemayehu
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Open Source Disease Control Softwar
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Jose Teixeira and Reima Suomi do no
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Jose Teixeira and Reima Suomi from
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Jose Teixeira and Reima Suomi Futur
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Value of Knowledge Management Syste
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Nelly Todorova Human capital repres
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Nelly Todorova IT value from pure f
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Nelly Todorova unique and inimitabl
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Accountability and the Reconstructi
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Geert-Jan van Bussel cluding the pr
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Geert-Jan van Bussel (e.g., Wijnhov
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Geert-Jan van Bussel complementary,
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The Question of Selecting Appropria
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Bartosz Wachnik We can discern two
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Bartosz Wachnik Table 1: Criteria o
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Tasks in an ERP implementation proj
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An Enterprise Ontology Approach for
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National ICT Strategy and its Imple
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João Soares, José Tribolet and An
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João Soares, José Tribolet and An
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