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Our performance in 2009 - Sappi

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<strong>Our</strong> <strong>performance</strong> aga<strong>in</strong>st strategic objectives<br />

Achieve our ROCE target of greater<br />

than 12% and therefore exceed our<br />

cost of capital<br />

Strengthen our leadership position <strong>in</strong><br />

our core bus<strong>in</strong>esses through organic<br />

growth and selective acquisitions<br />

Expand our low-cost plantation fibre<br />

base <strong>in</strong> Southern Africa as a resource<br />

to grow our pulp and chemical<br />

cellulose bus<strong>in</strong>esses<br />

Drive efficient manufactur<strong>in</strong>g and<br />

logistics to rema<strong>in</strong> a low-cost producer<br />

<strong>2009</strong> annual report<br />

<strong>Our</strong> goal is to be, on a susta<strong>in</strong>able basis, the most profitable company <strong>in</strong> paper, pulp and cellulose-based<br />

solutions. <strong>Our</strong> key measures are Return on Capital Employed (ROCE) and to beat our cost of capital, as<br />

a m<strong>in</strong>imum. We also prioritise cash generation and improv<strong>in</strong>g our balance sheet structure.<br />

We aim to build on our lead<strong>in</strong>g position <strong>in</strong> the coated f<strong>in</strong>e paper market and explore opportunities across the<br />

broad spectrum of coated paper, <strong>in</strong>clud<strong>in</strong>g grow<strong>in</strong>g our speciality bus<strong>in</strong>ess. We plan to grow our chemical cellulose<br />

bus<strong>in</strong>ess and are expand<strong>in</strong>g our low-cost fibre base <strong>in</strong> Southern Africa. We are <strong>in</strong>vest<strong>in</strong>g <strong>in</strong> energy reduction and<br />

self-sufficiency projects and extract<strong>in</strong>g chemicals from renewable wood resources. Core to our bus<strong>in</strong>ess is our<br />

Southern African portfolio of packag<strong>in</strong>g paper, newspr<strong>in</strong>t, pr<strong>in</strong>t<strong>in</strong>g and writ<strong>in</strong>g paper, and tissue paper.<br />

Strategic objectives Progress <strong>in</strong> the f<strong>in</strong>ancial year<br />

Drive growth through customer service,<br />

<strong>in</strong>novation and reliability<br />

Entrench our core values:<br />

Excellence<br />

Integrity<br />

Respect<br />

Black Economic Empowerment (BEE)<br />

<strong>in</strong> South Africa<br />

We fell well short of our target <strong>in</strong> all regions.<br />

We have acted to improve our <strong>performance</strong>, result<strong>in</strong>g <strong>in</strong> a turnaround <strong>in</strong> our<br />

fourth quarter, particularly <strong>in</strong> North America.<br />

We expect to see the results of these actions <strong>in</strong> the next year.<br />

The Saiccor Mill expansion reached full production by year-end, <strong>in</strong>creas<strong>in</strong>g<br />

chemical cellulose production capacity by 30%.<br />

The M-real acquisition strengthened our position <strong>in</strong> the European coated<br />

paper market. Performance <strong>in</strong> the comb<strong>in</strong>ed bus<strong>in</strong>ess is expected to<br />

improve as further synergies are achieved and market conditions improve.<br />

We cont<strong>in</strong>ued to expand our plantation <strong>in</strong>vestments <strong>in</strong> Southern Africa<br />

through tree breed<strong>in</strong>g and selected acquisitions. Subsequent to year-end<br />

we agreed to acquire 14,000 hectares of developed softwood plantations<br />

close to Ngodwana Mill.<br />

Trial plant<strong>in</strong>gs of Eucalyptus <strong>in</strong> Mozambique have grown well and the<br />

project is mak<strong>in</strong>g progress.<br />

We made significant progress <strong>in</strong> reduc<strong>in</strong>g variable costs with a focus on<br />

product design, procurement, waste reduction and operat<strong>in</strong>g efficiency.<br />

Actions to reduce fixed costs <strong>in</strong>cluded the closure of Blackburn Mill,<br />

Muskegon Mill, Paper Mach<strong>in</strong>e No 5 at Maastricht Mill, and discussions<br />

with labour representatives about our <strong>in</strong>tention to close Usutu Pulp Mill and<br />

possibly Kangas Mill. The number of people employed <strong>in</strong> each region was<br />

reduced through efficiency measures.<br />

Synergy benefits follow<strong>in</strong>g the M-real acquisition for the n<strong>in</strong>e months to<br />

September <strong>2009</strong> totalled r73 million, above our target of r60 million.<br />

<strong>Our</strong> market research has shown that our customers place customer service<br />

and reliability high on their list of requirements. We believe we have made<br />

good progress <strong>in</strong> meet<strong>in</strong>g customer needs dur<strong>in</strong>g the year and cont<strong>in</strong>ue to<br />

work closely with customers on meet<strong>in</strong>g their needs more profitably.<br />

A higher proportion of our sales came from newly designed products,<br />

particularly <strong>in</strong> North America.<br />

<strong>Our</strong> values were derived from <strong>in</strong>ternal dialogue and <strong>in</strong>corporated <strong>in</strong> our<br />

Code of Ethics, Strategy Statement and Susta<strong>in</strong>ability Charter. The rollout of<br />

our values as part of the <strong>in</strong>tegration of M-real has helped to create a<br />

motivated s<strong>in</strong>gle team <strong>in</strong> Europe.<br />

We improved our audited BEE score to 54 po<strong>in</strong>ts from 41 po<strong>in</strong>ts.<br />

We envisage undertak<strong>in</strong>g a broad-based equity transaction with<strong>in</strong> the<br />

next year.<br />

5<br />

our bus<strong>in</strong>ess

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