Our performance in 2009 - Sappi

Sappi
performance
indicators
Engage with stakeholders openly and constructively
Regular contact with
shareholders and
customers
Internal and external
communications
Participation in industry
association initiatives
Feedback from
communities
surrounding our
operations
Prioritise wellbeing, safety and health
Measurement,
monitoring and
management of safety
indicators in terms
of employees and
contractors with
the aim of achieving
zero harm
Mills safety milestones
Internationally
recognised certification
standards, such as
OHSAS and OSHA
Management of health
issues affecting the
workforce
In North America and South Africa,
the Lost Time Injury Frequency Rate
(LTIFR) improved for employees and
contractors, but declined in Europe
as a result of inclusion of the acquired
mills. Their safety performance
needed considerable attention
and change in behaviour. Following
intervention noticeable improvement
in last quarter
(See shareholder letter on page 19)
Technology Centre, Pretoria achieve
safety diamond status (36 months
without lost-time injuries), Cape Kraft
and Enstra Mills achieve safety
platinum status (24 months without
lost-time injuries); Tugela and Usutu
Mills achieve safety gold status
(12 months without lost-time injuries)
Move from OSHA to OHSAS in
North America
Safety audits performed
Employee wellbeing programmes
focus on holistic health issues
pertinent to each site
In South Africa, participation in
voluntary counselling and testing
(VCT) for HIV/AIDS up from 28%
in 2008 to just over 40% in 2009
Value add Has a positive impact on morale, productivity and reputation.
Partner with communities
Corporate Social
Responsibility (CSR)
spend on literacy,
skills development,
education, job creation,
health, environment,
HIV/AIDS
Roadshows, mill visits and one-onone
discussions with shareholders
and analysts
Increased contact of management
with customers and suppliers
Regular updates from CEO and
management on policies, strategies
and key developments to employees
Regional CEOs actively involved in
industry associations
Mill committee meetings held with
communities on topics of mutual
interest
Total CSR spend of US$2 million
Majority of funding allocated to SA,
with education, the environment and
heath and welfare receiving the most
funding
Reduce LTIFR and fatalities
to zero
Focus on executing safety
strategies which include further
training, visible senior
leadership and improved
contractor vetting, management
and safety performance
Improving the identification and
reporting of all classifications
of injuries to more fully identify
the root causes and
corrective actions
Report more fully on
occupational injuries
Increase number of mills
achieving safety ‘diamond’
status
Measure, monitor and report on
occupational health risks
Identify the risks that influence
the HIV prevalence within Sappi
employees
Review areas of spend
Report on impact of projects
Value add Facilitates the resolution of issues, enhances our licence to trade and brand reputation.
2009 annual report
Actual performance Future targets i
More info
CEO and management to
maintain high level of visibility
and accessibility to all
stakeholders
Focus communication to target
audience via all channels
Value add Understanding what our stakeholders perceive as responsible behaviour, meeting these expectations and achieving recognition will deliver
obvious value.
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our business