managing travel for planned special events - FHWA Operations ...

ManagementFigure 6-28On-Site Shuttle Bus StationShuttle bus service operators should haveaccess to pertinent traffic management teamradio communication channels and/or considerstationing a supervisor in the eventcommand post. Station volunteers canmonitor passenger queuing and loading/unloadingtimes. Bus operators canmonitor passenger volume and communicatebus travel time and location. The servicesupervisor, in turn, directs service responseto schedule delays, bus breakdowns, stationovercrowding, and traffic incidents blockingservice routes.Table 6-19Considerations in Shuttle Bus Station DesignCONSIDERATION TACTIC BENEFITLocation at venue • Designate an exclusive curbside bus lane on a road segmentadjacent to the venue.• Locate station adjacent to bus lane but away from venuegates.• Design bus loading areas and turnarounds by using appropriatebus turning templates.• Layout bus turnarounds in the field and use the selectedbus size for a test drive to assure U-turns can be accommodatedwithout requiring the bus to back-up.Pedestrianmanagement• Connect stations to planned pedestrian access routes.• Enclose passenger waiting area with temporary barriers(e.g., snow fencing or barricades)Shuttle loading • Designate sections within passenger waiting area thatcorrespond to different shuttle bus destinations (if any).• Erect signs disseminating information on fare structure,ticket purchasing, and important regulations.• Deploy volunteers to answer questions and assist passengersin shuttle embarking and disembarking.• Create ability to load/unload several buses simultaneously.• Avoids pedestriansusing shuttle fromcrossing streets.• Assures safe andefficient design forbus movements.• Improves passengersafety.• Minimizes conflictwith other pedestriantraffic.• Reduces shuttleloading time.• Eliminates passengerconfusion.Passenger comfort • Provide shelter over station (e.g., tent). • Creates a landmarkfor identifying thestation.• Keeps passengersprotected fromweather conditions.6EVENT PROFILE POST-EVENT ACTIVITIES DAY-OF-EVENT ACTIVITIES ADVANCE PLANNINGOVERVIEW6-35