managing travel for planned special events - FHWA Operations ...

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InternetInternet websites have several key points ofinterest when they are used to disseminatetraveler information:• Provide global information distributionsince geography is not a limiting factor.• Facilitate interactivity by allowing usersto control information display. Userscan find information about what they areinterested in and may also find informationthey did not know was available.• Can target a specific subject area andconcentrate on this area with links toother related sites.• Provide detailed information that is noteasily conveyed by telephone.• Provide flexibility since revisions andupdates can be made in a fraction of thetime and cost of re-printing material(e.g., brochures).• Identify conditions affecting service,thus answering the question: “Why arethere delays on this section of roadwayat this time?”• Use graphics capabilities. Users understandcomplicated subject matter betterwhen presented with graphics. Thisconcept holds true with driving directionsand transit maps, for example. It iseasier to digest the information via amap rather than read a table of times anddestinations. In addition, the graphicscan be printed and used at a later date ifneeded.• Promote existence and use of telephoneinformation systems (e.g., 511 service).Public Agency WebsitesAs illustrated in Figure 7-7, a typical publicagency website includes up-to-the-minuteinformation for the traveling public both beforethe event and on the day-of-event. Informationprovided on these websites includestraffic conditions, such as road segmentspeeds or traffic incident locations. Inaddition, websites can include in-depth detailsregarding traffic incident characteristicsby allowing the user to click on icons for amore detailed explanation. As an example,if a certain icon shows a traffic incident, theuser can click on that icon and see a moredetailed explanation of the traffic incidentitself.Figure 7-7Traffic Information Dissemination Via aPublic Agency Website (Graphic courtesyof the Chicago DOT.)Public agency websites also provide informationon roadway closures, locations ofroadway construction sites, and details ofplanned special events impacting transportationsystem operations. Again, the user canobtain more detailed information for eachlocation by clicking on a certain area withinthe website. A typical public agency websitemay provide weather information alongwith information on pavement conditions.Public agency websites may disseminateclosed-circuit television (CCTV) cameraimages. By clicking on CCTV locationicons, a snapshot picture of the latest CCTVimage is shown on the website. In addition,locations of CMS and their current messagecan also be shown. Public agency websites,or private traffic advisory services, may alsoallow users to subscribe to an alert systemthat allows them to receive e-mails if a trafficincident, roadway construction, or7-16
planned special event impacts operations ona user-defined route.One successful implementation of a websitefor disseminating pre-trip traveler informationwas the Utah DOT’s CommuterLinkWebsite (CLW) used during the 2002 WinterOlympics in Salt Lake City, Utah. (2) TheCLW represented the most highly accessedtraveler information element during theOlympics. It included typical public agencyinformation on traffic conditions includingspeeds and incidents. It also disseminatedinformation on roadway closures, currentroadway construction, weather conditions,and pavement conditions. In addition to thetypical public agency information, the CLWprovided Olympics travel information.In order to assess the usefulness of the CLWduring the Olympics, a survey was conductedof both residents and visitors to theSalt Lake City area. The results of the visitorsurvey showed that 41 percent of visitorsheard of the CLW and 34 percent of visitorsstated they used the CLW. The results ofthe resident survey indicated that 70 percentof residents heard of the CLW while 21 percentused it. Both visitors and residents indicatedthat they used the CLW to obtain:• Traffic information• Road conditions• Olympics information (e.g., travel optionsand event operations information)• Weather informationEvent or Venue WebsiteA typical planned special event or venuewebsite includes event start times and directionsto the event. The website can alsoprovide information on parking area locations,fees, alternate routes, or incentives touse different modes of transportation. Avenue website represents one of the besttechniques to reach the people attending theevent. Successful websites also provide informationon the availability of public transportationand route maps for all publictransportation alternatives. Venue ingressand egress routes can be specified on a websiteto provide valuable advance informationto the traveling public. Appendix L containsexamples of public agency and eventspecificwebsites.Telephone Information SystemsAnother method to disseminate pre-triptraveler information to the public is by theuse of telephone information systems (e.g.,511 service). This system consists of anautomated voice recognition system and/or amenu that can be accessed by using a touchtonephone, and the system provides up-tothe-minutetraveler information. The systemincludes information on traffic conditions,public transit information, and road conditions.The system can also provide eventrelatedinformation such as times, location,and event descriptions. Parking informationcan also be provided, such as parking locationsand parking lot status information.The system can furnish updated informationon event travel alternatives throughout theevent. Stakeholders should coordinate withtelephone information system operators(e.g., state DOT) to ensure that informationpertaining to a specific planned event is includedin the system and updated regularly.Marketing a 511 service for a planned specialevent includes the following considerations:• Deployment of roadside signs on travelroutes to the event venue and placed inadvance of the event dates.• Promotion through the media.• Establishment of partnerships between511 service operators and all venue operatorsin a region.7EVENT PROFILE POST-EVENT ACTIVITIES DAY-OF-EVENT ACTIVITIES ADVANCE PLANNINGOVERVIEW7-17
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MANAGING TRAVEL FORPLANNED SPECIAL
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Technical Report Documentation Page
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TABLE OF CONTENTSINTRODUCTION......
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Available Resources ...............
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Stakeholder Roles and Coordination
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APPENDIX L - PUBLIC AGENCY AND EVEN
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Table 3-30 Crash Prevention Tactics
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Table 8-4 Day-of-Event Personnel Re
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LIST OF FIGURESFigure i-1 Planned S
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Figure 6-58 Portable Lighting .....
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BACKGROUNDPlanned special events po
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includes forming multidisciplinary
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congestion is considered either rec
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GOALS OF MANAGINGTRAVEL FOR PLANNED
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Public agencies can enhance the ima
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• 73 percent of surveyed metropol
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Table 1-8Planned Special Event Mana
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SPECIAL EVENTMANAGEMENTPHASEProgram
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Board, Washington, D.C., January12
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characteristics and how these chara
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a spur-of-the-moment decision to at
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Discrete/Recurring Event at a Perma
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Arrowhead PondRed Wings vs. Mighty
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TRAVELDEMANDROAD/SITECAPACITYAVAILA
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transportation impact criteria: (1)
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Figure 2-6Wisconsin TIME program Sp
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INTEGRATIONOversightTeamEvent Plann
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developing and implementing solutio
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Stakeholder Roles andCoordinationTh
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A local or county department of pub
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management strategies. For example,
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modate planned special events. This
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events. In turn, post-event activit
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at the beginning of the event opera
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• Notice of event for affected pr
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• Links between process steps are
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the event operations planning phase
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Table 3-14 summarizes four types of
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Unlike other traffic generators suc
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Identify On-SiteParking Area(s)Park
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Table 3-18Tools for Mitigating Plan
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pick-up/drop-off area, during ingre
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ELEMENTEvent patronparking areasTab
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(2) provide a defined passenger wai
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Table 3-25Tactics for Accommodating
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and/or downstream lane closures tha
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The key to maximizing capacity invo
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or variable message signs. CMSs are
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tion reports from various remote lo
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Transit ServiceModifications to exi
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ELEMENTCommand postoperationOperati
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fail. Both the tabletop and full-sc
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tion to performance evaluation data
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Table 3-39Communications Structure
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of a detailed evaluation report. Qu
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Sample questions for possible inclu
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tions or a single municipality, res
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events and annual fairs, or major e
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sidered the resources. These resour
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• Identification of funding sourc
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PHASEProgramPlanningEventOperations
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permit when the event organizer mee
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Table 4-4Planned Special Event Perm
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LOCATIONAnaheim, CAMenlo Park,CAMin
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egion. Appendix A contains Washingt
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Table 4-8 (cont’d.)Planned Specia
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Table 4-9 (cont’d.)Planned Specia
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Table 4-12Planned Special Event Per
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Table 4-15Planned Special Event Tec
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ITEM FUNCTIONS DEPLOYMENT APPLICATI
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clude: (1) remote modification of t
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agement. Not all of these are a sin
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9. Descriptions of tiers from mater
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CHAPTER FIVEEVENT OPERATIONS PLANNI
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work and schedule. The framework in
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Interagency CoordinationIn establis
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Fan CelebrationAnother severe impac
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process when forecasted traffic dem
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new and different stadium user with
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• The City also makes available g
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Table 5-8 summarizes four types of
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STEP SIXMITIGATION OF IMPACTSTraffi
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Table 5-11Feasibility Study Data Re
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Table 5-12Example Modal Split for D
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Table 5-14Example Planned Special E
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not offer advance ticket sales typi
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Parking Demand AnalysisA parking de
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Figure 5-11Designated Event Off-Sit
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• The first approach pertains to
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detail impact mitigation strategies
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5OVERVIEWFigure 5-16Site and Pedest
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Table 5-19External Factors Consider
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CHAPTER SIXTRAFFIC MANAGEMENT PLAN6
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• Express service (e.g., new rout
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6DAY-OF-EVENT ACTIVITIES ADVANCE PL
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VENUEPickup /Drop-offWalkSITE AREAR
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special events. This checklist incl
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alternatives may exist, each will n
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Lot AssignmentThe objectives of lot
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parking garage. The lack of such pe
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Table 6-7Key Findings from Saint Pa
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tern of ingress and egress to achie
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Any planned special event parking a
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• Park vehicles at the same rate
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lot(s) conflicts with heavy adjacen
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Figure 6-16Annotated Aerial Map of
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trols for pedestrian protection and
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Use of a temporary pedestrian bridg
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ordinate with the event planning te
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ManagementFigure 6-28On-Site Shuttl
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the impact to neighborhoods surroun
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• On the day-of-event, the manage
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An alternate route plan represents
Page 235 and 236: Figure 6-33Background Traffic Diver
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Page 249 and 250: Table 6-36Portable Traffic Manageme
Page 251 and 252: Advance traffic signal operations p
Page 253 and 254: EN-ROUTE TRAVELERINFORMATION PLANOv
Page 255 and 256: or venue access route. These are te
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Page 261 and 262: Subscription ServicesA number of pr
Page 263 and 264: • Wireless communications (It sho
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Page 267 and 268: Traffic Incident Quick ClearanceIni
Page 269 and 270: 16. Dudek, C.L., Guidelines forChan
Page 271 and 272: CHAPTER SEVENTRAVEL DEMAND MANAGEME
Page 273 and 274: Demand Management StrategiesSuccess
Page 275 and 276: Figure 7-2High Occupancy Vehicle In
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Page 281 and 282: • Patronage Potential - The speci
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Page 291 and 292: Appendix M contains an example of a
Page 293 and 294: CHAPTER EIGHTIMPLEMENTATION ACTIVIT
Page 295 and 296: The implementation plan communicate
Page 297 and 298: ELEMENTLocationspecifictrafficand p
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Page 301 and 302: Communication from the TMC to vario
Page 303 and 304: Volunteer RecruitmentPrior to initi
Page 305 and 306: CHAPTER NINEDAY-OF-EVENT ACTIVITIES
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Page 311 and 312: Table 9-3Traffic Management PlanEva
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Page 319 and 320: Table 9-13Performance Evaluation Me
Page 321 and 322: CHAPTER TENPOST-EVENT ACTIVITIES10O
Page 323 and 324: Table 10-1Key Post-Event Activities
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STEPNO. PAGE1 5-202 7-93 5-214 5-22
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sive express bus service between ar
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POST-EVENTACTIVITIESSince a discret
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market an express bus service for a
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CHAPTER TWELVECONTINUOUS EVENT12OVE
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EVENT OPERATIONSPLANNINGBecause of
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NO.STEPPAGE1 5-202 7-93 5-214 5-225
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Table 12-4Checklist of Implementati
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Some distinguishing considerations
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CHAPTER THIRTEENSTREET USE EVENT13O
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EVENT OPERATIONSPLANNINGSince stree
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STEPNO. PAGE1 5-202 7-93 5-214 5-22
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may not regularly take place in the
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HANDBOOKPAGETable 13-5Checklist of
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• A planned special event permit
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CHAPTER FOURTEENREGIONAL/MULTI-VENU
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several vantage points (e.g., parks
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Table 14-3Event Operations Planning
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Table 14-4 presents a checklist ofi
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• With regard to regional/multi-v
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CHAPTER FIFTEENRURAL EVENT15OVERVIE
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ies by event, as some rural events
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STEPNO. PAGETable 15-3Event Operati
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Table 15-4Checklist of Implementati
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Some distinguishing considerations
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should focus on equipment and techn
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APPENDIX ASAMPLE SPECIAL EVENT PERM
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VIRGINIA BEACH, VA: PERMIT APPLICAT
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A-5
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EVANSTON, IL: SPECIAL EVENT HOLD HA
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MONTGOMERY COUNTY, MD: SPECIAL EVEN
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A-11
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APPENDIX BEVENT-ORIENTED RISK SCENA
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APPENDIX CINTERAGENCY AGREEMENTS FO
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APPENDIX D2003 FAIR SAINT LOUIS EVE
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APPENDIX FPARKING AND PEDESTRIAN AC
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APPENDIX GWISCONSIN DOT ORGANIZATIO
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G-3
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BRISTOL (TN) MOTOR SPEEDWAYSource:
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PALACE OF AUBURN HILLS (MI)PARKING
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TALLADEGA (AL) SUPERSPEEDWAYNote:
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NASCAR DAYTONA 500Source: www.dayto
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MICHIGAN INTERNATIONAL SPEEDWAYSour
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MARTINSVILLE (VA) SPEEDWAYSource: w
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APPENDIX KEXAMPLE TRAFFIC CONTROL P
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FREEWAY SIGNING PLANNASCAR BRICKYAR
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EQUIPMENT LOCATION PLANSYDNEY, AUST
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Source: www.ci.daytona-beach.fl.us/
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SEATTLE CENTERSEATTLE, WASource: ww
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RICHMOND INTERNATIONAL RACEWAYRICHM
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PNC PARKPITTSBURGH, PASource: pirat
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M-2
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FORD FIELDDETROIT, MIM-4
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APPENDIX NSAMPLE IMPLEMENTATION PLA
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N-3
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N-5
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