CalWORKs Policy - Department of Public Social Services

What action is taken when a sanctioned
individual informs the Eligibility Worker (EW)
that he/she wants to cooperate with GAIN?
When the EW is contacted by the sanctioned
participant indicating that he/she is now willing to
cooperate with GAIN, the EW must:
• Obtain information from the participant such
as home telephone number/cell phone
number, best time to call, case number, etc;
• Inform the participant that the information will
be forwarded to the appropriate GAIN
Region’s designated sanction GSW;
• Contact the designated sanction GSW at the
corresponding Region and provide the
participant’s information;
-OR-
• Instruct the participant to contact the GAIN
region’s scheduling clerk who will connect
the participant with the Region’s designated
sanction GSW. The scheduling clerk’s
telephone numbers are as follows:
o Region I – (310) 665-7514
o Region II – Chatsworth (818) 718-4201
o Region II – Palmdale (661) 575-8900
o Region III – (626) 927-2600
o Region III – Pomona (909) 392-3008
o Region IV – (323) 730-6453
o Region V – (310) 603-8301
o Region VI – (323) 881-5300/5301
o Region VII – (818) 729-8824
Each GAIN Region has a designated sanction GSW
to assist participants with actions needed to remove
a sanction and facilitate participation in GAIN.
NOTE: These instructions must also be followed
by the GSC, if contacted by the sanctioned
individual.
How is a GAIN sanction cured/cancelled?
The GSW or designated sanction GSW will enter
the sanction “end date” on GEARS when the
participant has complied with the GAIN
activity/requirement.