CalWORKs Policy - Department of Public Social Services

• Provide documentation within 20 days
(control with FAC) of claiming “good cause”.
For cases in which it is difficult to obtain
supporting evidence, the EW must allow
additional (reasonable) period of time,
following up in another 30 days to check for
the receipt of the verification (via FAC).
The EW must:
• Ensure that the applicant/participant
understands his/her rights for noncooperation.
• Review the “good cause” criteria.
• Ensure that the applicant/participant
understands that documentation for “good
cause” must be provided within 20 days from
the day the claim for “good cause” was made
(via FAC).
• Ensure that the applicant/participant
understands the services (i.e., community,
legal, etc.) that are available to assist
him/her in obtaining the necessary
documentation.
Does CSSD notify DPSS of possible good
cause?
Yes, when CSSD staff believes that good cause
may exist due to the participant’s statement or
other information, they will update CCSAS
accordingly.
LEADER will display a “Good Cause Referral”
and “Referral Date” in the View CCSAS
Information – Member screen tab. In addition,
a report of the cases is available on the DPSS
Portal.
The “Child Support Good Cause Referral
Report” must be accessed by the District Child
Support Liaison or designee on the 6 th day of
each month and distributed to EW staff for
processing.
The EW must:
1. Contact participant to determine if good
cause exists and update LEADER
accordingly;