CalWORKs Policy - Department of Public Social Services

Name and phone number of landlord,
Location of rental,
Terms of rental, and
Dollar amount of deposits and rent.
Upon receipt of a rental/lease agreement, verbal
statement from the landlord or affidavit, the EW must
contact the Property Services Unit at (626) 312-6344
to verify the accuracy and the consistency of the
property information.
Information needed by the Property Services Unit to
complete an inquiry is the case name, the owner’s
name and the address of the property. If the rental is
one of a set of units, the unit number must also be
given. If the documentation does not contain the
property owner’s name, after obtaining the
participant’s written consent, the EW is to contact the
landlord and obtain the owner’s name.
In addition, the EW must give the Property Services
Unit the EW file number and the district number so
that the response may be returned to the district
office by fax. A response from the Property Services
Unit will be given within the same day if the inquiry is
received before 3:00 p.m. If received after 3:00 p.m.,
the response will be provided before 10:00 a.m. the
following workday.
If there is a discrepancy between the rental/lease
agreement and the Property Services information, the
EW must present the information to the participant for
clarification. If the participant maintains the accuracy
of the information presented, the EW (after obtaining
the participant’s written consent) is to contact the
landlord/owner by telephone to resolve the items in
question. If the discrepancies cannot be resolved,
the EW is to:
Have the participant complete a PA 853, Affidavit
(out of drawer), including the information specified
above (name and phone number of landlord, etc.);
Issue the HA funds being requested; and
Request a home call be made by the Early Fraud
Detection Unit in order to speak with the
landlord/owner to resolve the items in question.