CalWORKs Policy - Department of Public Social Services

If apparent CalWORKs eligibility cannot be
established within the same workday in which the
applicant requested temporary shelter, what
action is taken?
If apparent CalWORKs eligibility cannot be
established within the same workday in which the
applicant requests temporary shelter, the EW must
arrange for the family to stay for the night at a shelter.
The shelter must be accessible and at no cost to the
family. If these shelter conditions cannot be met, the
EW must issue temporary HA for one night or until
the next workday. The evaluation of apparent
CalWORKs eligibility is to be made no later than the
following workday. A PA 6036, Referral to a
Homeless Case Manager (HCM) must be initiated
immediately.
Referral Resources
When necessary to arrange for the homeless family
to stay for the night at a shelter, the EW is to:
1. Contact 2-1-1 LA County by phone;
2. Identify him/herself and ask to speak to the
Emergency Shelter Coordinator (ESC);
3. Arrange for overnight shelter for the family with
the ESC;
4. Provide the family with the emergency shelter
information;
5. Ensure the shelter is accessible and at no cost to
the family;
6. Issue transportation (i.e., bus tokens, cash, etc.)
if necessary; and
7. Refer the family to the HCM.
NOTE:
Whenever a referral address/number is
given to an applicant/participant,
whether it’s for food, shelter, clothing,
and/or health care, the EW is to call the
number first to ensure that the agency
is able to assist with the
applicant’s/participant’s needs. If a list
of referrals is given, the EW must verify
all referrals.
Below is a list of Access Centers that can help
families with referrals for food, shelter, clothing and
health care.