CalWORKs Policy - Department of Public Social Services

account. The county will not be responsible for
replacing any benefits to the participant. In this
situation, it is the responsibility of the participant to
maintain sufficient funds in his/her account.
Los Angeles County will not be responsible for any
garnishments deducted from benefits deposited into
the designated account authorized by the
participant. This means that benefits deposited and
later seized or garnished (e.g., by the IRS, etc.)
cannot be replaced.
What action is taken when the participant
reports that the benefits are not in his/her
account?
When a participant reports that a notification of
deposit was received and benefits are not in his/her
account, the participant’s eligibility must be verified
on LEADER. If the payments are available, the EW
must:
Make arrangements for the participant to
immediately complete the PA 1675-4 (out of
drawer), Non-Receipt of Direct Deposit Affidavit.
Explain to the participant that the Auditor-
Controller will investigate and send a notice
within 5 working days of what happened to the
benefits.
Forward the completed PA 1675-4 to the cashier
for processing to the Auditor-Controller following
the existing locked-bag procedures.
If there is no record of issuance, review the case for
current eligibility.
See Direct Deposit – Identifying for LEADER
procedures.
What action is taken if the participant indicates
he/she would like to access the Direct Deposit
program, but has problems with ChexSystems?
When the participant indicates he/she would like to
access the Direct Deposit program, but has
problems with ChexSystems or poor credit history,
the EW is to provide the PA 1675-9 (out of drawer),
Electronic Transfer Account (ETA), which provides
information about the availability of an ETA.