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CalWORKs Policy - Department of Public Social Services

CalWORKs Policy - Department of Public Social Services

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When an underpayment is discovered, can a<br />

payment be issued when the family is not on<br />

aid?<br />

Underpayments must be issued to former<br />

<strong>CalWORKs</strong> participants who are not currently aided.<br />

If a former participant initiates the request, he/she<br />

must state why and when the underpayment<br />

occurred.<br />

The District Director (DD) must designate an EW to<br />

process such underpayments. Before issuing<br />

retroactive benefits, the payments must be<br />

authorized by the Deputy District Director (DDD).<br />

An underpayment includes a special need only if the<br />

special need was requested and the agency failed<br />

to process the request.<br />

Designated EW<br />

1. Reviews the underpayment request made by a<br />

former participant or discovered by district staff.<br />

2. Requests case from FKI.<br />

3. Reviews the case.<br />

4. Contacts the former participant to obtain<br />

clarification/documentation, as needed.<br />

5. If appropriate, computes the underpayment.<br />

6. Balances the underpayment against any<br />

overpayment.<br />

7. If appropriate, issues the underpayment via<br />

Auxiliary and enters “Case Closed – Not to be<br />

reopened. Edwards vs. McMahon court order”<br />

and specifies the month, year and the amount <strong>of</strong><br />

the underpayment for each month in Case<br />

Comments.<br />

DDD<br />

Upon review, approve and authorizes the Auxiliary<br />

payment.

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