CalWORKs Policy - Department of Public Social Services

In addition, for telephone redetermination appointments,
LEADER will schedule the second appointment as a
mandatory face-to-face if the redetermination forms have
not been entered as “Received” in the Form
Management/History screen by the first telephone
appointment date. The EW must ensure that LEADER is
updated as soon as the forms are received in order to
avoid unnecessary face-to-face interviews.
Appointments Not Scheduled by LEADER
Districts receive via email an “exception” listing of cases
where the redetermination appointment was not
scheduled by LEADER. District staff must manually
schedule a redetermination appointment and mail a
redetermination packet for these cases. A pre-addressed
8 ½” x11” envelope must be included in the packet. The
appointment must be scheduled as a telephone or faceto-face
based on whether a member of the assistance unit
needs to be fingerprinted.
Can the telephone redetermination appointment be
conducted if the participant has not returned the
redetermination forms?
No, the participant must be advised that the interview
cannot be conducted. The EW should instruct the
participant to return the completed redetermination forms
as soon as possible to avoid benefit discontinuance.
CW 40-181.3 - Methods of
Periodic Determination of
Eligibility
How does the EW prepare for the participant’s
telephone redetermination interview?
The EW must prepare in advance of the participant’s
telephone interview by completing the following actions:
• Review the Detail Listing of Recertification Status –
View Mode screen which includes a list of cases of
all upcoming redetermination appointments. The
screen should be accessed by the last week of the
month to prepare for appointments scheduled in
the upcoming/next month;
• Identify the participant’s primary language to make
necessary accommodations if the EW cannot
conduct the interviews in the participant’s primary
language;
• Control for return of the redetermination forms from
the participant by cross-referencing the Listing of
Recertification Status – View Mode screen. Upon
receipt of the forms: