CalWORKs Policy - Department of Public Social Services

What constitutes an “uncontrollable
circumstance” for Direct Rent payments?
This is when the participant had to move due to:
Domestic violence by a spouse, partner or
roommate. An affidavit is acceptable verification
of the abuse; or
Uninhabitability of the former residence caused
by sudden and unusual circumstances beyond
the participant’s control which includes, but is not
limited to, fire, natural catastrophe, or
condemnation. Verification includes written
statements or reports from police, fire
department the Red Cross, health department or
other agencies authorized to verify
Uninhabitability of the former residence; or
Other uncontrollable circumstance.
NOTE: The Direct Rent check is cancelled
pending any needed verification.
What if the Direct Rent check is lost or stolen
after it is received by the landlord?
The landlord must contact the DPSS Special
Operations Section at (213) 639-5867 to report the
check lost or stolen after it was received. The
Affidavits – Lost/Stolen Warrant process is used for
a replacement.
What if the landlord wants to return the Direct
Rent check because it was received in error?
The landlord must contact the DPSS Special
Operations Section at (213) 639-5867 to return the
check.
Once SOS cancels the check, the DR EW must rerun
EDBC for the system to issue a supplemental to
the participant. The EW must ensure the warrant
has been cancelled before re-running EDBC.
CW 44-310 - Protective
Payee
When is a protective payee action taken?
When the parent/needy caretaker relative has been
sanctioned from the AU, the grant must be made by
protective payments. The only time this will apply is
when the participant has failed to assign child
support rights or has failed to comply with GAIN.