CalWORKs Policy - Department of Public Social Services

• Within three (3) workdays, if an emergency; or
• Within five (5) workdays for all others.
Specialized Diversion EW
• Verify time on aid;
• Determine if the applicant meets the diversion
eligibility criteria;
• Review LEADER for previous diversion
payments;
• Determine if a diversion payment is an
appropriate option based on the applicant’s
current circumstances; and
• Assess the applicant’s need(s) to determine if
the need would be covered by the diversion
payment maximum.
Once an applicant has been identified as a potential
diversion candidate, the Specialized Diversion EW
must obtain the approval of his/her Eligibility
Supervisor (ES) prior to offering the applicant
diversion. The ES shall obtain approval of his/her
Deputy District Director
(DDD) prior to offering diversion.
Upon receiving the approval of the DDD the
Specialized Diversion EW must:
• Request the applicant to complete the PA
2020 (out of drawer), Diversion Agreement;
• Refer applicant for fingerprinting and interview
with the Child Support Services Department
(CSSD) Co-located staff;(CSSD referrals must
be annotated “Diversion-Non-Welfare
Family”.
• Request W-9, Request for Taxpayer
Identification Number and Certification, if
applicable;
• Manually prepare a M81-215A, Notice of
Action (NOA) denying CalWORKs;
• Inform applicant to provide verification within
10 days that the diversion payment was used
as requested.
• Request LEADER to issue diversion;
• Forward W-9 to District Cashier
• Deny CalWORKs;
• Obtain follow-up documentation from applicant
verifying that the diversion payment was used
for the requested need within 10 days of the
diversion payment issuance; and