CalWORKs Policy - Department of Public Social Services

Intake
• Living arrangements or other factors affecting eligibility
cannot be satisfactorily determined without a home
call.
• Rare and extreme circumstances (i.e., the applicant is
too disabled to come to the district office, has no
phone and the issue is too complex or urgent for
written correspondence).
NOTE: This applies to incoming Inter-County Transfers
(ICTs) or when adding a person to the AU.
Approved
• The participant’s eligibility is questionable and cannot
be determined without a home call.
• The case record is considered lost and documents are
needed to reconstruct the case.
• Appeals and State Hearing (ASH) Section requests a
home call as the result of a State Hearing request or
decision.
• The EW needs an urgent face-to-face interview and
the caretaker or aided child(ren) is ill and cannot come
to the district office for an interview.
• The EW needs an urgent face-to-face interview with a
mobility-impaired handicapped participant and the
district office has not been modified to accommodate
such a participant.
• A redetermination interview in rare and extreme
situations (i.e., the participant is too disabled to come
to the district office, has no phone and the issue is too
complex or urgent for written correspondence).
• Prior to authorizing a non-recurring special need
(home call is not needed prior to authorizing Homeless
Assistance [HA]).
• The case is designated as a high risk.
Is the EW required to make arrangements prior to the
home call?
Except in certain high risk situations, all applicants/
participants are to be notified in advance of home calls
whenever possible. The EW uses the PA 2322 (LEADER
generated), Forms/Documents Needed, to schedule home
calls by handing the form to the applicant/participant
during a district office visit/interview or by mailing the form.
If the EW cannot keep the home call appointment, the
applicant/participant is notified in advance and another
home call is scheduled. If in an emergency situation there
is no time to reschedule the home call, another EW
completes the home call as originally scheduled.